topic New viewing card won't activate. in Sky Q

New viewing card won't activate.

jnjames — Sun, 31 Mar 2024 16:52:12 GMT

I recieved a new viewing card and have followed the instructions

"home > settings > system info > viewing card number > setup > viewing card setup

I waited 4 hours and nothing, all I can get is freeview. I've tried restarting both the box and the router numerous times. When I go to viewing card setup there is a message in the top left that says "viewing cars not activated"

Anyone have any ideas?

Re: New viewing card won't activate.

Neil+Essex — Sun, 31 Mar 2024 17:14:30 GMT

@jnjames phone sky up and ask them to do it over the phone

Re: New viewing card won't activate.

Laing1 — Sun, 31 Mar 2024 17:22:56 GMT

@jnjames wrote:

I recieved a new viewing card and have followed the instructions

"home > settings > system info > viewing card number > setup > viewing card setup

I waited 4 hours and nothing, all I can get is freeview. I've tried restarting both the box and the router numerous times. When I go to viewing card setup there is a message in the top left that says "viewing cars not activated"

Anyone have any ideas?

@jnjames it does sound like you will need to contact Sky

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag