Unable to use catch-up

Rlmr280 — Sun, 31 Mar 2024 10:34:20 GMT

Recently moved house and am now unabl to use sky catch-up, it keeps saying I need to upgrade?

Re: Unable to use catch-up

Daniel0210 — Sun, 31 Mar 2024 10:39:24 GMT

@Rlmr280
Do you have the HD add on? If not please try changing the default download preference from HD to SD in:-
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts.

This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

topic Re: Unable to use catch-up in Sky Q

Unable to use catch-up

Re: Unable to use catch-up