topic Re: Netflix app downgraded in Sky Q

Netflix app downgraded

LL9 — Sat, 30 Mar 2024 12:23:15 GMT

i have Netflix in my sky account. Last year the app updated snd was much easier to use. For some reason my app has reverted back to the Old app and I cannot figure out how to update it back to the new app version. I have tried refreshing the app. I have tried signing out and signing back in and nothing works. My children still have the new version in their rooms on the other devices, but on the main TV, it’s now reverted back to the old app. Netflix say sky should do it

Re: Netflix app downgraded

Greenfingers001 — Sun, 31 Mar 2024 07:38:17 GMT

Hi there @LL9 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix app downgraded

David+IanRobinson — Tue, 16 Apr 2024 15:53:09 GMT

I have the same issue and can't update to the latest app on main sky Q box. Please advise how to address

Re: Netflix app downgraded

LL9 — Tue, 16 Apr 2024 16:02:14 GMT

Sky have said it's up to Netflix as to the app type they use. Netflix has said it's down to Sky!!