topic Three 5g home broadband in Sky Q

Three 5g home broadband

alungroome — Sat, 30 Mar 2024 20:08:06 GMT

I've recently switched to three 5g broadband due to limited speeds in my area for fibre. My sky q box can see the router and connect to it however its not getting the Internet. Any ideas? All other devices are getting Internet fine.thanks

Re: Three 5g home broadband

Invisiblename — Sat, 30 Mar 2024 20:16:38 GMT

@alungroome wrote:
I've recently switched to three 5g broadband due to limited speeds in my area for fibre. My sky q box can see the router and connect to it however its not getting the Internet. Any ideas? All other devices are getting Internet fine.thanks

Have you done a network reset on your SkyQ?

Re: Three 5g home broadband

alungroome — Mon, 01 Apr 2024 18:36:49 GMT

Yeah I had already did network reset. Also resetted 5g router.still same issue.no Internet but it connects to the router.

Re: Three 5g home broadband

Tom-W19 — Tue, 02 Apr 2024 09:06:48 GMT

Hi @alungroome

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Three 5g home broadband

Lisa-P1987 — Thu, 04 Apr 2024 09:35:18 GMT

We are still looking to help you @alungroome . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks