topic Re: Remote Setup Unsuccessful in Sky Q

Remote Setup Unsuccessful

Everydisplayname — Tue, 10 Oct 2023 12:16:14 GMT

Remote will not pair. Repeated message "remote setup unsuccessful" This is despite sky sending new remote. Pressed 7&9 then did 1&3 still get the same message.

Re: Remote Setup Unsuccessful

oldfella — Tue, 10 Oct 2023 12:29:56 GMT

@Everydisplayname wrote:

Remote will not pair. Repeated message "remote setup unsuccessful" This is despite sky sending new remote. Pressed 7&9 then did 1&3 still get the same message.

Hi @Everydisplayname

Make sure you are pointing the Remote at the Q box infrared sensor when you press 1 & 3 together.

Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Remote Setup Unsuccessful

MrThompsonESQ — Sat, 04 Nov 2023 13:02:16 GMT

I received a replacement remote today and Connor pair?

I get the same result above?

working fine except volume control!

Re: Remote Setup Unsuccessful

MrThompsonESQ — Sat, 04 Nov 2023 13:09:45 GMT

Doesn't work either!

Re: Remote Setup Unsuccessful

Chodley — Sat, 04 Nov 2023 13:13:35 GMT

So you can pair it but it doesn't control the volume? That doesn't sound like the same problem as the original post. Did it have your model of TV listed?

Re: Remote Setup Unsuccessful

MrThompsonESQ — Sat, 04 Nov 2023 13:37:07 GMT

It controlled the sky Q box out of the box, but not the volume. In the past there has been a search my tv manufacturer?

Re: Remote Setup Unsuccessful

MrThompsonESQ — Sat, 04 Nov 2023 14:03:49 GMT

I have now presses 7 & 9 on all other remotes that were connected to this to, have been though all steps and still new remote will not connect?

old remotes control sky but volume and speech commends no longer work!

this has stumped me!

Re: Remote Setup Unsuccessful

Chodley — Sat, 04 Nov 2023 14:10:38 GMT

When you do the 1 & 3 it should start the pairing process which includes the selection of TV model

Shouldn't need to touch any other remotes.

Re: Remote Setup Unsuccessful

MrThompsonESQ — Sat, 04 Nov 2023 14:16:49 GMT

It doesn't, it just says set up failed?

Re: Remote Setup Unsuccessful

Chodley — Sat, 04 Nov 2023 14:35:21 GMT

I'm going to escalate this as I don't know what can go wrong in that process. The box is in line of sight and you're pointing the remote at it, as it uses IR for that I think?

Watch out for a blue chat bubble once Sky respond.

Re: Remote Setup Unsuccessful

MrThompsonESQ — Sat, 04 Nov 2023 14:45:29 GMT

Yep. I even searched where the or sensor is to ensure it's pointed at the right place 🤓

Re: Remote Setup Unsuccessful

Mr+Flibbles+86 — Sun, 05 Nov 2023 09:56:19 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Remote Setup Unsuccessful

Addie15 — Wed, 08 Nov 2023 10:17:31 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Remote Setup Unsuccessful

JamboJJ — Fri, 29 Mar 2024 12:25:41 GMT

Hi @Chodley @Addie15 @Mr+Flibbles+86 I'm having the same issue, what was the resolution please? Thank

Re: Remote Setup Unsuccessful

Chodley — Sat, 30 Mar 2024 16:20:56 GMT

No idea. The chat seems to have been closed with no conclusion. Have escalated for you.

Re: Remote Setup Unsuccessful

LisaAskew — Sat, 30 Mar 2024 16:46:06 GMT

My remote control has stopped working. I have tried all the troubleshooting but still does not work. I need a new remote.

Re: Remote Setup Unsuccessful

Chodley — Wed, 03 Apr 2024 05:38:51 GMT

The troubleshooter on the website ends with a form to order a new remote.

Re: Remote Setup Unsuccessful

Addie15 — Mon, 08 Apr 2024 08:16:55 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Remote Setup Unsuccessful

scrapmetalhill — Wed, 15 Jan 2025 17:40:43 GMT

I have tried numerous times to pair the remote but keep receiving 'Setup Unsuccessful.'

Re: Remote Setup Unsuccessful

Solant — Fri, 07 Feb 2025 22:00:08 GMT

I have the same issue tried multiple times