https://helpforum.sky.com/t5/Sky-Q/Not-recording-or-downloading/m-p/4601284#M638816 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009388">@Jacqueline73</a>&nbsp;wrote:<BR /> <P>Sky box not recording all say failed try to download nothing downloading&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009388">@Jacqueline73</a>&nbsp;</P> <P>Could be a Hard drive issue.</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-hard-disk-error-messages" target="_blank">https://www.sky.com/help/articles/sky-q-hard-disk-error-messages</A></P> <P><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="IMG_0432.png"><img src="https://helpforum.sky.com/skins/images/8CD19040D891F3C9ED34543C5D51B413/responsive_peak/images/image_not_found.png" alt="IMG_0432.png" /></span></P> <P>&nbsp;</P> Sat, 30 Mar 2024 16:18:59 GMT oldfella 2024-03-30T16:18:59Z https://helpforum.sky.com/t5/Sky-Q/Not-recording-or-downloading/m-p/4601223#M638813 <P>Sky box not recording all say failed try to download nothing downloading&nbsp;</P> Sat, 30 Mar 2024 15:22:08 GMT https://helpforum.sky.com/t5/Sky-Q/Not-recording-or-downloading/m-p/4601223#M638813 Jacqueline73 2024-03-30T15:22:08Z https://helpforum.sky.com/t5/Sky-Q/Not-recording-or-downloading/m-p/4601284#M638816 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009388">@Jacqueline73</a>&nbsp;wrote:<BR /> <P>Sky box not recording all say failed try to download nothing downloading&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009388">@Jacqueline73</a>&nbsp;</P> <P>Could be a Hard drive issue.</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-hard-disk-error-messages" target="_blank">https://www.sky.com/help/articles/sky-q-hard-disk-error-messages</A></P> <P><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="IMG_0432.png"><img src="https://helpforum.sky.com/skins/images/8CD19040D891F3C9ED34543C5D51B413/responsive_peak/images/image_not_found.png" alt="IMG_0432.png" /></span></P> <P>&nbsp;</P> Sat, 30 Mar 2024 16:18:59 GMT https://helpforum.sky.com/t5/Sky-Q/Not-recording-or-downloading/m-p/4601284#M638816 oldfella 2024-03-30T16:18:59Z