https://helpforum.sky.com/t5/Sky-Q/Rios-Pazos/m-p/4601095#M638794 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009263">@Lorraine73</a>&nbsp;<BR />Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button</P> Sat, 30 Mar 2024 12:49:04 GMT Daniel0210 2024-03-30T12:49:04Z https://helpforum.sky.com/t5/Sky-Q/Rios-Pazos/m-p/4601091#M638793 <P>My screen is advising me that to use any service I need to upgrade my subscription but I pay a subscription which includes sports. It's not showing any of my recordings or access to apps.</P><P>&nbsp;</P> Sat, 30 Mar 2024 12:46:23 GMT https://helpforum.sky.com/t5/Sky-Q/Rios-Pazos/m-p/4601091#M638793 Lorraine73 2024-03-30T12:46:23Z https://helpforum.sky.com/t5/Sky-Q/Rios-Pazos/m-p/4601095#M638794 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009263">@Lorraine73</a>&nbsp;<BR />Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button</P> Sat, 30 Mar 2024 12:49:04 GMT https://helpforum.sky.com/t5/Sky-Q/Rios-Pazos/m-p/4601095#M638794 Daniel0210 2024-03-30T12:49:04Z