topic Issue with Recordings in Sky Q

Issue with Recordings

SarahJC23 — Sat, 30 Mar 2024 10:22:29 GMT

How do I resolve an issue with recordings. When downloading or trying to record a technical error message appears. For downloading it says "This Programme cannot be recorded" and if you downalod it says "Because of a technical issue your Programme cannot be completed, please try again later". We have tried turning off and on, reset the hardrive and wiped all recordings back to factory settings and still no luck. Does anyone have a workaround or fix please? Thanks

Re: Issue with Recordings

Greenfingers001 — Sun, 31 Mar 2024 07:33:10 GMT

Hi there @SarahJC23 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue with Recordings

Tom-W19 — Tue, 02 Apr 2024 08:23:18 GMT

Hi @SarahJC23

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.