https://helpforum.sky.com/t5/Sky-Q/Picture-lost-for-3-secs-on-new-LG-TV-continually-while-being-used/m-p/4600871#M638746 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009064">@Susan730</a>&nbsp;wrote:<BR /> <P>New LG TV whilst watching any channel we loose picture &amp; sound for 3 secs blank screen then comes back does it intermitently. All other TV's work fine as we tried swapping just incase. Last LG TV returned due to this same issue and we have another doing the same. Is there an LG software issue and SKY that we do not know about? HELP before I send this TV back also&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009064">@Susan730</a>&nbsp;are you using the HDMI lead that came with your SKYQ box?</P> <P>Try connecting your SKYQ box to a different HDMI port on your TV if there is one?</P> Sat, 30 Mar 2024 08:21:20 GMT Quoman7 2024-03-30T08:21:20Z https://helpforum.sky.com/t5/Sky-Q/Picture-lost-for-3-secs-on-new-LG-TV-continually-while-being-used/m-p/4600866#M638745 <P>New LG TV whilst watching any channel we loose picture &amp; sound for 3 secs blank screen then comes back does it intermitently. All other TV's work fine as we tried swapping just incase. Last LG TV returned due to this same issue and we have another doing the same. Is there an LG software issue and SKY that we do not know about? HELP before I send this TV back also&nbsp;</P> Sat, 30 Mar 2024 08:17:27 GMT https://helpforum.sky.com/t5/Sky-Q/Picture-lost-for-3-secs-on-new-LG-TV-continually-while-being-used/m-p/4600866#M638745 Susan730 2024-03-30T08:17:27Z https://helpforum.sky.com/t5/Sky-Q/Picture-lost-for-3-secs-on-new-LG-TV-continually-while-being-used/m-p/4600871#M638746 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009064">@Susan730</a>&nbsp;wrote:<BR /> <P>New LG TV whilst watching any channel we loose picture &amp; sound for 3 secs blank screen then comes back does it intermitently. All other TV's work fine as we tried swapping just incase. Last LG TV returned due to this same issue and we have another doing the same. Is there an LG software issue and SKY that we do not know about? HELP before I send this TV back also&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4009064">@Susan730</a>&nbsp;are you using the HDMI lead that came with your SKYQ box?</P> <P>Try connecting your SKYQ box to a different HDMI port on your TV if there is one?</P> Sat, 30 Mar 2024 08:21:20 GMT https://helpforum.sky.com/t5/Sky-Q/Picture-lost-for-3-secs-on-new-LG-TV-continually-while-being-used/m-p/4600871#M638746 Quoman7 2024-03-30T08:21:20Z