topic Message come on screen this morning saying please insert viewing card with the chip facing up. I in Sky Q https://helpforum.sky.com/t5/Sky-Q/Message-come-on-screen-this-morning-saying-please-insert-viewing-card-with-the-chip-facing-up-I/m-p/4600439#M638667 <P>I removed my viewing card and reinserted and it is still telling me to insert card with chip facing up&nbsp;</P> Fri, 29 Mar 2024 14:02:53 GMT Adam1875 2024-03-29T14:02:53Z Message come on screen this morning saying please insert viewing card with the chip facing up. I https://helpforum.sky.com/t5/Sky-Q/Message-come-on-screen-this-morning-saying-please-insert-viewing-card-with-the-chip-facing-up-I/m-p/4600439#M638667 <P>I removed my viewing card and reinserted and it is still telling me to insert card with chip facing up&nbsp;</P> Fri, 29 Mar 2024 14:02:53 GMT https://helpforum.sky.com/t5/Sky-Q/Message-come-on-screen-this-morning-saying-please-insert-viewing-card-with-the-chip-facing-up-I/m-p/4600439#M638667 Adam1875 2024-03-29T14:02:53Z Re: Message come on screen this morning saying please insert viewing card with the chip facing up. I https://helpforum.sky.com/t5/Sky-Q/Message-come-on-screen-this-morning-saying-please-insert-viewing-card-with-the-chip-facing-up-I/m-p/4600568#M638691 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4008608">@Adam1875</a>&nbsp;wrote:<BR /> <P>I removed my viewing card and reinserted and it is still telling me to insert card with chip facing up&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4008608">@Adam1875</a>&nbsp;try taking it out again wiping&nbsp; the chip with a dry soft cloth then replace the card pushing it fully in untill you hear a click once seated try rebooting your box</P> <P>If you still fet the message&nbsp;</P> <P>&nbsp;</P> <P>You could try refreshing your viewing card by pressing home &gt; settings &gt; system info &gt; viewing card number &gt; setup &gt; viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet&nbsp;</P> Fri, 29 Mar 2024 16:31:50 GMT https://helpforum.sky.com/t5/Sky-Q/Message-come-on-screen-this-morning-saying-please-insert-viewing-card-with-the-chip-facing-up-I/m-p/4600568#M638691 Laing1 2024-03-29T16:31:50Z