topic Re: Cannot get on Netflix in one room in Sky Q

Cannot get on Netflix in one room

LS7 — Thu, 28 Mar 2024 14:44:36 GMT

Unable to access Netflix in one room, can acces it in all the other rooms. In the particular room we can't get it we are still able to get You Tube and Disney Plus

Re: Cannot get on Netflix in one room

Tom-W19 — Fri, 29 Mar 2024 08:43:14 GMT

Hi @LS7

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot get on Netflix in one room

LS7 — Sat, 30 Mar 2024 19:42:15 GMT

Tom advised this was a known problem that is being looked into. In the meantime to try an apps refresh which we did and that has worked. Now have Netflix back.

Thanks