topic MACK in Sky Q

MACK

mackk — Thu, 28 Mar 2024 11:55:52 GMT

Having used the Sky Q box for two months now please note the following.

The Sky forum and Internet comments confirm that this Sky Q box and handset are totally non-user-friendly, not functionally logical, do not have some of the previous simple user features, and has obviously been put into production before all the bugs and illogical features have been resolved. There are even inconsistencies in attempts to repeat the same operation.

Whoever authorised the start of production of this unit, (not an uncommon executive action), should be sacked. Or ideally executed.

(removed)

Tended to prefer to us my old Sky recorder rather than the multi recording channel Humax.

Now if possible I/we use the CPU overloaded Humax recorder, even with it’s faults.

When do Sky plan to replace the Q box & handset with a properly developed and customer assessed unit?

From a most unhappy disappointed customer(s).

Regards

Keith & Doreen Mack

Moderator note: Removed innapropriate remarks.

Re: MACK

MightyQuinn — Thu, 28 Mar 2024 11:05:07 GMT

Hi @mackk You are 8 years late to the party.

Re: MACK

Daniel0210 — Thu, 28 Mar 2024 12:26:55 GMT

@mackk wrote:

When do Sky plan to replace the Q box & handset with a properly developed and customer assessed unit?

Moderator note: Removed innapropriate remarks.

@mackk

There will be no major changes to Sky Q now that it's already 8 years old and satellite transmissions in the UK have a very limited lifespan. Sky now promotes Glass and Stream platforms as the future.

Re: MACK

PandJ2020 — Thu, 28 Mar 2024 14:19:54 GMT

@mackk wrote:
Or ideally executed.

That seems a tad harsh. 🤣

Re: MACK

TimmyBGood — Thu, 28 Mar 2024 14:58:10 GMT

@mackk wrote:

When do Sky plan to replace the Q box & handset with a properly developed and customer assessed unit?

There will never be another Sky satellite television product in the UK: as @Daniel0210 indicates the era of that technology is drawing to a close, and is likely to end before the turn of this decade as the satellites in the Astra 28.2E cluster expend the last of their positioning propellant. The current Sky contract with SES, owners of the satellite platform, runs through to December 2028.

The successor service from Sky (under Comcast ownership) is Entertainment OS using content delivered online to Glass television and Stream puck hardware, while Freesat (and eventually Freeview) will migrate to the Freely streaming app.

Re: MACK

best+of+the+best — Thu, 28 Mar 2024 14:40:27 GMT

@mackk I've had my Sky Q box for 8 years now and I don't miss the outdated Sky+ boxes I had

Wouldn't revert back to Sky+ if the option was available.

Is Humax a typo should that be read as Sky Q?

Re: MACK

Mark39 — Thu, 28 Mar 2024 15:16:43 GMT

There are some who are allergic to change.....

Re: MACK

mackk — Fri, 29 Mar 2024 08:40:07 GMT

Humax is a popular TV multi channel recorder. I am certainly allergic to changes for the worst or poor functionality. My views are repeated numerous over the internet and the Sky forum. For example there is no 'one step back' button. The only applicable button takes you back to the start so you have to go thro the whole sequence again if you can remember how you got there in the first place.

Re: MACK

PandJ2020 — Fri, 29 Mar 2024 09:31:58 GMT

@mackk wrote:
For example there is no 'one step back' button.

Try tapping left.