topic Re: On screen msg for new software in Sky Q

On screen msg for new software

SQeyes — Thu, 05 Oct 2023 12:26:42 GMT

Message keeps popping up on screen saying New Software Change List. Asking if we want to update our software but nothing happens when we press Accept or Later. Only way to get the thing off screen is turning tv off and then back on again! Tv still running while msg is on screen but sound only! Happening several times an hour.

Re: On screen msg for new software

GD1 — Thu, 05 Oct 2023 13:26:59 GMT

@SQeyes Thats your TV giving that message, you will need to use the TV remote to accept the updates, it's nothing to do with your Sky Q box and the Sky q remote won't help.

Re: On screen msg for new software

SQeyes — Thu, 05 Oct 2023 12:45:03 GMT

@GD1 Thanks for that. Just have to search for the TV remote now and get it sorted! 👀

Re: On screen msg for new software

SQeyes — Thu, 05 Oct 2023 13:25:59 GMT

@GD1 @Hi, found it and it worked. Thanks so much. 👍

Re: On screen msg for new software

bevla68 — Thu, 28 Mar 2024 09:47:49 GMT

Have sky glass tv so only have sky remote

Re: On screen msg for new software

GD1 — Thu, 28 Mar 2024 09:49:14 GMT

@bevla68 What does this have to do with Sky Q? You wouldn't get the medsage the OP posted about on a Glass TV.

Re: On screen msg for new software

bevla68 — Thu, 28 Mar 2024 09:54:57 GMT

Well I am, have sky glass tv but have sky q and this message appears everyday

Re: On screen msg for new software

Invisiblename — Thu, 28 Mar 2024 11:28:28 GMT

@bevla68 wrote:
Well I am, have sky glass tv but have sky q and this message appears everyday

What "message"??

Re: On screen msg for new software

bevla68 — Thu, 28 Mar 2024 12:38:02 GMT

@GD1 i have a glass tv

Re: On screen msg for new software

GD1 — Thu, 28 Mar 2024 13:18:48 GMT

@bevla68 What is the exact message? The message the OP posts about is from a Non Glass TV and I've never seen any such messages on my Glass TV.

Re: On screen msg for new software

chuckles1975 — Wed, 18 Sep 2024 17:23:45 GMT

You have saved my sanity!!! It was my first time seeing the message as it's a relatively new tv and I've been crazily turning on and off my sky q box at the plug..... with my elderly mother telling me the she only had sound and no picture repeatedly.