topic Connectivity break down 3 or 4 times a week. in Sky Q

Connectivity break down 3 or 4 times a week.

UlrichvanEck — Thu, 28 Mar 2024 08:55:37 GMT

My television consistently loses its SKY Q signal. This has been going on for a couple of years, but I thought it was the internet, it is not, I have had this checked twice now. This has been hugely frustrating. Furthermore neither of my remote controls work properly and havent for many years. Neither has the voice activation functioning. I have reported this on two previous occasions and when I renewed my membership last i was promised new ones but they never arrived. My entire SKY experience is currently challenged and i am starting to wonder if it is worth it. I can get much of the sport I need from BT and we never watch anything else on SKY, so i hope this gets resolved as a matter of urgency. Many thanks.

Re: Connectivity break down 3 or 4 times a week.

GD1 — Thu, 28 Mar 2024 09:20:47 GMT

@UlrichvanEck From you post it's not clear if it's Sky Q issue or a TV issue.

You start you post saying your TV loses Sky Q connection, if it's the TV broadbvand has no relevance.

BTW nothing will happen on the back of a forum post, no one on the forum knows who you are or your contact details, any engineer required won;t be urgent either and will depend upen availability.