topic Re: My remote is not operating when pressing the enter button in Sky Q

My remote is not operating when pressing the enter button

Matrix971 — Mon, 25 Mar 2024 08:46:56 GMT

The problem concerns my mini box

My enter button is not responding when trying to respond to connecting to my WiFi
other functions such as volume control is ok.
l am constantly having to reconnect my mini box to my WiFi.

Re: My remote is not operating when pressing the enter button

Mr+Flibbles+86 — Tue, 26 Mar 2024 08:06:47 GMT

Hi there @Matrix971, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My remote is not operating when pressing the enter button

Quoman7 — Tue, 26 Mar 2024 08:19:23 GMT

@Matrix971 wrote:

The problem concerns my mini box

My enter button is not responding when trying to respond to connecting to my WiFi
other functions such as volume control is ok.
l am constantly having to reconnect my mini box to my WiFi.

Hi @Matrix971 Try :-

Re-pair your remote
Hold down 7 and 9 until the remote's light flashes 4 times to factory reset your remote.

Then you need to pair it again:

Hold down 1 and 3 together
Select Continue and follow th on screen instructions.

Then reboot your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, followed by any Mini boxes?

Re: My remote is not operating when pressing the enter button

Addie15 — Thu, 28 Mar 2024 08:37:05 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: My remote is not operating when pressing the enter button

Warwick5 — Tue, 04 Feb 2025 18:28:40 GMT

Sky q my enter button not working

pressed 7 9

then 1. 3. Paired

screen ready to control tv but to continue you have to press ENTER this button not working any ideas ?? Please