topic Re: Frustrating connection problems! in Sky Q

Frustrating connection problems!

AdamMcLaren — Sun, 24 Mar 2024 14:05:34 GMT

We've had sky Q for all of 3 months, most of this time, there has been 'no satellite signal' we've had a couple of engineer visits, which take ages to get booked.. the last engineer that came was really helpful and replaced the cables so we now have satellite signal. However, whenever we use prime or Netflix, it pauses, buffers, comes up with an error loads of times whilst trying to watch! There is no issue with our internet, connectivity to phones, Alexa speakers etc is fine and the provider network checker shows strong connection - So why is this happening??!! So frustrating. We've not had it that long and so far had so many problems!!!!! How can we just make it WORK?!!!

Re: Frustrating connection problems!

Addie15 — Mon, 25 Mar 2024 08:26:36 GMT

Hi there, @AdamMcLaren. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Frustrating connection problems!

Addie15 — Wed, 27 Mar 2024 08:34:29 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.