Sky box not working

Graemejack — Tue, 26 Mar 2024 15:59:18 GMT

We are unable to record, rewind, or any other function on our Sky box. We are only able to watch basic Sky channels. Want to speak to a human please

Re: Sky box not working

oldfella — Tue, 26 Mar 2024 16:19:10 GMT

@Graemejack wrote:

We are unable to record, rewind, or any other function on our Sky box. We are only able to watch basic Sky channels. Want to speak to a human please

Hi @Graemejack

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help

at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

topic Re: Sky box not working in Sky Q

Sky box not working

Re: Sky box not working