topic Re: No subtitles on recordings in Sky Q

No subtitles on recordings

Hedgesanne — Tue, 26 Mar 2024 10:12:58 GMT

I had a new sky q box fitted yesterday and whilst I am getting subtitles watching live programmes there are no subtitles with recordings or downloads

Re: No subtitles on recordings

oldfella — Tue, 26 Mar 2024 11:34:21 GMT

@Hedgesanne wrote:

I had a new sky q box fitted yesterday and whilst I am getting subtitles watching live programmes there are no subtitles with recordings or downloads

Hi @Hedgesanne

Not all Downloads will be available with Subtitles.

On the Download tile (in the Recordings - Most recent section) any recording with subtitles will show the subtitle icon in the synopsis under the tile. The icon is a White Square containing S.

If subtitles are available then they must be switched on to view on playback.

Global setting for subtitles is in the Home menu.

Home - Settings - Accessibility. Set Subtitles to On

Re: No subtitles on recordings

Niamh62 — Fri, 05 Sep 2025 20:27:28 GMT

I have subtitles switched on but find that in recent months programme that have the 'subtitle' square for live screening do not have the subtitles when played back from a recording. I'm aware that not all 'downloads' have subtitles, but do not understand why recorded programmes no longer have them. This is a recent phenomenon!

Re: No subtitles on recordings

Lone+Tyger — Mon, 06 Oct 2025 19:12:31 GMT

I have the same issue. Almost everything I've recorded for my mum recently has been useless, as when we play it there's just "not available" in the subtitles option. Useless for my mum, who otherwise needs the volume so loud it disturbs the neighbours and still misses half the dialogue! Come on now, more technology is supposed to improve tech options like subtitles, not dispense with them!

Re: No subtitles on recordings

normsky44 — Fri, 23 Jan 2026 10:39:54 GMT

It seems Sky are aware but choose to do nothing about it; clearly the deaf and hard of hearing are not key customers to Sky. Shameful!

These same programmes when recorded on Virgin, retain their subtitles.