topic Re: Paramount + not playing any programmes in Sky Q

Paramount + not playing any programmes

VFR — Mon, 25 Mar 2024 22:07:11 GMT

I have Sky Q with the Paramount + package and it has now stopped working. I can open the App, login, select my profile and select a programme to watch BUT all that happens is that I get a screen with a spinning circle. All other streaming apps work fine. I have Gigabit internet and the Sky box is wired directly to the router.

I have used the 001/Select method to reset the Apps but still get nothing playing. It is the same on my main box and the 2 other Sky Q boxes.

Any ideas how I can resolve this?

Re: Paramount + not playing any programmes

Tom-W19 — Tue, 26 Mar 2024 10:10:37 GMT

Hi @VFR

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount + not playing any programmes

VFR — Tue, 26 Mar 2024 10:14:16 GMT

Thanks Tom.

Re: Paramount + not playing any programmes

Addie15 — Thu, 28 Mar 2024 10:19:03 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Paramount + not playing any programmes

VFR — Thu, 28 Mar 2024 11:32:31 GMT

I have been waiting on an invite to a chat buit have not recieved any. Please do not close the invite.

Re: Paramount + not playing any programmes

Greenfingers001 — Thu, 28 Mar 2024 11:46:09 GMT

@VFR We’ve sent another invite to chat. Please engage within 48 hours to prevent the request closing.

Re: Paramount + not playing any programmes

Monster821 — Thu, 28 Mar 2024 12:20:30 GMT

I was in a chat and was asked to reboot my router and I have now lost that chat!

Re: Paramount + not playing any programmes

VFR — Tue, 02 Apr 2024 11:27:27 GMT

This is still an issue and despite checking with my ISP who categorically state they are not blocking anything, it is still not working!

To validate that it must be a sky issue, my 4K Apple TV box on the same switch on the same TV and connected to the same router can access Paramount Plus using the app. So I can access it on my network using an iPhone, an iPad, Apple TV, a MacMini and 3 MacBooks but not on my Sky main box or 3 Sky Q boxes. How can this possibly be the case that the ISP is blocking specific services to Sky boxes?

Incidentally, Discovery Plus also shows thee xact same symptoms and I cannot access that App via Sky either but can access it using all of the above devices.