topic Re: Mini box in Sky Q

Mini box

DaveK2 — Mon, 25 Mar 2024 16:42:04 GMT

My sky mini box keeps freezing . I have reset the box and re synced it with the main box but the problem persists. I have contacted Sky directly but it was evident the person I was speaking was more interested in the day I was having and had no idea how to resolve my issue. The second person I spoke to let me explain the problem I was having then decided to ask for my details. I have never had an issue in the past as have always spoken with the Scottish call centre who are really helpful.

not impressed just want my issue resolved and it's obvious sky won't help.

Any ideas ?

Re: Mini box

Addie15 — Tue, 26 Mar 2024 08:14:26 GMT

Hi there, @DaveK2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box

Quoman7 — Tue, 26 Mar 2024 08:34:02 GMT

@DaveK2 wrote:

My sky mini box keeps freezing . I have reset the box and re synced it with the main box but the problem persists. I have contacted Sky directly but it was evident the person I was speaking was more interested in the day I was having and had no idea how to resolve my issue. The second person I spoke to let me explain the problem I was having then decided to ask for my details. I have never had an issue in the past as have always spoken with the Scottish call centre who are really helpful.

not impressed just want my issue resolved and it's obvious sky won't help.

Any ideas ?

Hi @DaveK2 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

Re: Mini box

Addie15 — Thu, 28 Mar 2024 08:37:33 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.