topic Re: On demand - remote network problem in Sky Q

On demand - remote network problem

Robyn88 — Tue, 19 Dec 2023 20:13:17 GMT

This issue has been getting worse over the last few weeks. We used to have no problems watching stuff on demand and it would automatically download the next episode and it would be ready to go. Now we're getting constant 'failures' with it being blamed on remote network problems but the internet connection is fine. We have check the software on the boxes and reset the Sky Q box multiple times but I've just spent 15 mins having to restart a download before it randomly decided it wanted to work.

has anyone else had this and found a solution? Or is this something entirely new?

Re: On demand - remote network problem

Mr+Flibbles+86 — Wed, 20 Dec 2023 10:22:26 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: On demand - remote network problem

Lisa-P1987 — Fri, 22 Dec 2023 10:18:04 GMT

We are still looking to help you @Robyn88 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: On demand - remote network problem

Tina73 — Tue, 12 Mar 2024 18:52:30 GMT

Mine does this all the time, did you figure out how to sort it out at all ?

Re: On demand - remote network problem

Tricia91 — Fri, 15 Mar 2024 00:16:13 GMT

Mine is currently doing it no idea why though kind of annoying. Paying for a service I'm not able to use been with sky almost 10 years and can honestly say I switched broadband because we had constant issues with them now we can't even download stuff to watch paying almost £100 for what exactly poor service and diabolical customer service

Re: On demand - remote network problem

CLJG — Mon, 25 Mar 2024 20:09:41 GMT

Any resolution to this? We are having the same problem and it's incredibly frustrating considering how much we pay for this service.

Re: On demand - remote network problem

Tricia91 — Mon, 25 Mar 2024 20:19:08 GMT

No unfortunately not. Once my contract is up I'm leaving

Re: On demand - remote network problem

CLJG — Mon, 25 Mar 2024 20:25:43 GMT

I don't blame you, think I'll be doing the same.