topic Shambolic service!! in Sky Q

Shambolic service!!

JaneB1 — Mon, 25 Mar 2024 15:54:43 GMT

My Sky Q mini box broke. I spoke to a really helpful man who arranged to send out a replacement. All straightforward. The DPD Delivery didn't happen - they sent a photo of the wrong house saying they had tried to deliver. I think they wanted an early Friday finish as they found my house easily today. Then the wrong replacement box (main Sky Q) has been sent. I just want to be able to watch TV.

Re: Shambolic service!!

Daniel0210 — Mon, 25 Mar 2024 15:58:40 GMT

@JaneB1

Youll need to contact Sky to arrange the delivery of the correct box and collection of the main box if this wasn't returned today via DPD.

Re: Shambolic service!!

JaneB1 — Mon, 25 Mar 2024 16:02:20 GMT

Thanks I did. Did have to ask the lady on the phone for an apology - it wasn't offered. Really poor customer service all round.