topic Re: Equipment return in Sky Q

Equipment return

Keith721 — Mon, 25 Mar 2024 13:36:53 GMT

I have returned my equipment but keep getting emails and texts stating I haven't and threat of charging £52

how can this be escalated?

many thanks

Re: Equipment return

Daniel0210 — Mon, 25 Mar 2024 13:38:58 GMT

@Keith721
Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Equipment return

Keith721 — Mon, 25 Mar 2024 13:45:32 GMT

thanks for the response. no, i kept hold of it for a couple of weeks but then got rid. i did get a text message from them to state that they had recieved the returned items. trouble is i deleted the message too.

Re: Equipment return

Daniel0210 — Mon, 25 Mar 2024 13:47:53 GMT

@Keith721

To see if they can help you without that proof I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Equipment return

Mr+Flibbles+86 — Mon, 25 Mar 2024 14:44:08 GMT

Thanks for escalating this. We’ve sent an invite to @Keith721 to chat.