topic Re: Returning sky equipment in Sky Q https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596870#M638160 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004935">@John949</a>&nbsp; I will in about 10 minutes escalate your post to sky&nbsp;</P><P>&nbsp;</P><P>To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email <STRONG>so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts</STRONG><BR /><BR />So look out for a chat bubble across the bottom of the screen when logged onto the forum<BR /><BR />This link explains how this works<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR /><STRONG>Be reassured the email &amp; message is from Sky and your details are safe and secure. </STRONG><BR /><BR /><STRONG>Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again</STRONG><BR /><BR /><STRONG>NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion<BR /><BR />NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome<BR /></STRONG></P> Mon, 25 Mar 2024 12:49:33 GMT SKY1992bf 2024-03-25T12:49:33Z Returning sky equipment https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596869#M638159 <P>Good morning.</P><P>I've returned my sky equipment back via the post office after cancelling my account, and I have got the receipt. I sent it on 26/02/2024, in the box they provided but Sky keep sending emails asking for the mini box back, which I included, and threatening to charge me £52. What can I do please?</P><P>Many thanks</P><P>John W</P><P>&nbsp;</P> Mon, 25 Mar 2024 12:45:37 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596869#M638159 John949 2024-03-25T12:45:37Z Re: Returning sky equipment https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596870#M638160 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004935">@John949</a>&nbsp; I will in about 10 minutes escalate your post to sky&nbsp;</P><P>&nbsp;</P><P>To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email <STRONG>so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts</STRONG><BR /><BR />So look out for a chat bubble across the bottom of the screen when logged onto the forum<BR /><BR />This link explains how this works<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR /><STRONG>Be reassured the email &amp; message is from Sky and your details are safe and secure. </STRONG><BR /><BR /><STRONG>Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again</STRONG><BR /><BR /><STRONG>NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion<BR /><BR />NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome<BR /></STRONG></P> Mon, 25 Mar 2024 12:49:33 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596870#M638160 SKY1992bf 2024-03-25T12:49:33Z Re: Returning sky equipment https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596874#M638161 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004935">@John949</a>&nbsp; Post now escalated&nbsp;</P> Mon, 25 Mar 2024 12:57:16 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596874#M638161 SKY1992bf 2024-03-25T12:57:16Z Re: Returning sky equipment https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596885#M638163 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004935">@John949</a></SPAN>.</P> Mon, 25 Mar 2024 13:11:00 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-sky-equipment/m-p/4596885#M638163 Addie15 2024-03-25T13:11:00Z