topic Re: Devlin in Sky Q

Devlin

Hello+Una — Sun, 24 Mar 2024 17:20:10 GMT

Our sky box has cut out from 10 o clock this morning can you help please

Re: Devlin

Daniel0210 — Sun, 24 Mar 2024 17:42:21 GMT

@Hello+Una wrote:

Our sky box has cut out from 10 o clock this morning

@Hello+Una

More details on what's happening please?

Re: Devlin

Hello+Una — Sun, 24 Mar 2024 17:44:48 GMT

We were watching tv and the sky just cut out, when we go menu we can't see the sky

Re: Devlin

Daniel0210 — Sun, 24 Mar 2024 17:48:16 GMT

@Hello+Una

Any error message on screen? Any lights displayed on the front of the box?

Re: Devlin

Hello+Una — Sun, 24 Mar 2024 17:49:07 GMT

Tv just went black we can o my watch normal tv now

Re: Devlin

Daniel0210 — Sun, 24 Mar 2024 17:51:05 GMT

@Daniel0210 wrote:

@Hello+Una

Any lights displayed on the front of the box?

Re: Devlin

Hello+Una — Sun, 24 Mar 2024 17:52:04 GMT

Just one light

Re: Devlin

Daniel0210 — Sun, 24 Mar 2024 17:55:07 GMT

And what colour is it?

Re: Devlin

Hello+Una — Sun, 24 Mar 2024 17:55:44 GMT

Green

Re: Devlin

Daniel0210 — Sun, 24 Mar 2024 17:59:34 GMT

@Hello+Una

So it has power. Have you tried a reboot of the box?

Reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Devlin

Hello+Una — Sun, 24 Mar 2024 18:03:28 GMT

Ok try it now

Re: Devlin

Hello+Una — Sun, 24 Mar 2024 18:04:41 GMT

Got it thank you so much very helpful

Re: Devlin

Daniel0210 — Sun, 24 Mar 2024 18:09:54 GMT

@Hello+Una

It's worth remembering that a reboot rectifies lots of little niggles and issues with the box.