https://helpforum.sky.com/t5/Sky-Q/My-sky-box-isn-t-working/m-p/4596057#M637980 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004077">@Fatimaali91</a>&nbsp;wrote:<BR /> <P>My sky box isn't working at the moment the screen is blank not working the screen is completely gone and not starting at all for 2 days I'm 68 years old and can I have engerneir to come to my house to come and fix it .</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004077">@Fatimaali91</a>&nbsp;</P> <P>Afraid you are not contacting Sky directly here as this is a customer forum.<BR />If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR />Ignore all automated messages and wait for an agent<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P>&nbsp;</P> <P>Regarding your issue&nbsp;</P> <P>Have you tried pressing the Standby button (Amber led) on the front of the Q box.<BR />If this turns the Q box on <BR />Try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the led flashes and follow onscreen instructions to re- pair.</P> Sun, 24 Mar 2024 11:36:40 GMT oldfella 2024-03-24T11:36:40Z https://helpforum.sky.com/t5/Sky-Q/My-sky-box-isn-t-working/m-p/4596050#M637978 <P>My sky box isn't working at the moment the screen is blank not working the screen is completely gone and not starting at all for 2 days I'm 68 years old and can I have engerneir to come to my house to come and fix it .</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 24 Mar 2024 11:26:35 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-box-isn-t-working/m-p/4596050#M637978 Fatimaali91 2024-03-24T11:26:35Z https://helpforum.sky.com/t5/Sky-Q/My-sky-box-isn-t-working/m-p/4596057#M637980 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004077">@Fatimaali91</a>&nbsp;wrote:<BR /> <P>My sky box isn't working at the moment the screen is blank not working the screen is completely gone and not starting at all for 2 days I'm 68 years old and can I have engerneir to come to my house to come and fix it .</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4004077">@Fatimaali91</a>&nbsp;</P> <P>Afraid you are not contacting Sky directly here as this is a customer forum.<BR />If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR />Ignore all automated messages and wait for an agent<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P>&nbsp;</P> <P>Regarding your issue&nbsp;</P> <P>Have you tried pressing the Standby button (Amber led) on the front of the Q box.<BR />If this turns the Q box on <BR />Try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the led flashes and follow onscreen instructions to re- pair.</P> Sun, 24 Mar 2024 11:36:40 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-box-isn-t-working/m-p/4596057#M637980 oldfella 2024-03-24T11:36:40Z