topic Re: Error message code NW-2-5 in Sky Q

Error message code NW-2-5

Jan54 — Sat, 23 Mar 2024 16:29:05 GMT

I am having problems getting the internet to connect to a second tv in another room. I was supplied with a booster from Sky because of the distance from the box and that room. It seems like the booster may not be working

I'm relying to connect to Netflix and getting message error

'Netflix has encounter an error, code NW-2-5

please help

Re: Error message code NW-2-5

Mr+Flibbles+86 — Sun, 24 Mar 2024 08:39:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Error message code NW-2-5

Mr+Flibbles+86 — Tue, 26 Mar 2024 08:39:32 GMT

We are still looking to help you @Jan54 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks