topic Re: new subscription for sky Q in Sky Q

new subscription for sky Q

terrysteph — Sat, 23 Mar 2024 16:23:29 GMT

Hi. i want to start up with sky again but not the streaming tv as my internet is quite slow beacause i live in the middle of nowhere with just the BT line,do they still offer the Q box or have they stopped doing them.

Thanks.

Re: new subscription for sky Q

SKY1992bf — Sat, 23 Mar 2024 16:24:34 GMT

@terrysteph Sky Q is still available

Re: new subscription for sky Q

terrysteph — Sat, 23 Mar 2024 16:41:09 GMT

thats good news then. its i just cant see it on their website, it just offers streaming.

Re: new subscription for sky Q

SKY1992bf — Sat, 23 Mar 2024 16:46:57 GMT

@terrysteph See the link below, make sure not signed into an old account

https://www.sky.com/tv/sky-q

Re: new subscription for sky Q

nigea99 — Sat, 23 Mar 2024 16:48:12 GMT

@terrysteph wrote:

thats good news then. its i just cant see it on their website, it just offers streaming.

hi @terrysteph

It should be there but it is not immediately obvious.

On a PC browser when I go to the main SKY website I see a top line which lists Watch, TV, Glass, Broadband, .....

These are actually drop downs, so if you expand TV, it lists Stream, Glass, SKYQ, TV & Broadband below

Re: new subscription for sky Q

terrysteph — Sat, 23 Mar 2024 17:17:44 GMT

Thanks i will take a look now

Re: new subscription for sky Q

terrysteph — Sat, 23 Mar 2024 17:27:49 GMT

i think its the account because i can see it but when i sign in then the option disappears. so does that mean i dont have the option to do it now for sky q.

Re: new subscription for sky Q

nigea99 — Sat, 23 Mar 2024 17:31:29 GMT

@terrysteph wrote:

i think its the account because i can see it but when i sign in then the option disappears. so does that mean i dont have the option to do it now for sky q.

hi @terrysteph

We do find that existing & previous customers often see less options, in which case you will need to call - we usually recommend calling anyway as that way you may get a better deal

Re: new subscription for sky Q

terrysteph — Sat, 23 Mar 2024 17:34:07 GMT

ok thanks for your time.😁

Re: new subscription for sky Q

SKY1992bf — Sat, 23 Mar 2024 18:00:46 GMT

@terrysteph If you have been away from sky for more than 18 months the old account would have been closed meaning you need to sign up as a new customer using a different email address unless you remove the email address from the old account first