topic Re: I’ve received packaging to return equipment but I haven’t requested it in Sky Q

I’ve received packaging to return equipment but I haven’t requested it

N+A+M+Butler — Sat, 23 Mar 2024 13:21:53 GMT

I've recently updated my subscription and to keep my current equipment set up. I've just received packaging to return a Sky q mini box but I didn't make or agree to that request. Can someone help me as getting through to an agent is nigh on impossible. The UK call centres are much more helpful so I'd like this to be resolved by the uk team please especially if I have to talk to an agent.

Re: I’ve received packaging to return equipment but I haven’t requested it

caesarome — Sat, 23 Mar 2024 13:26:06 GMT

To confirm you have not cancelled multiscreen from your account ?

Re: I’ve received packaging to return equipment but I haven’t requested it

N+A+M+Butler — Sat, 23 Mar 2024 16:30:34 GMT

No. I still have Multiscreen and 2 mini boxes which I told them I wanted to keep

Re: I’ve received packaging to return equipment but I haven’t requested it

caesarome — Sat, 23 Mar 2024 16:35:38 GMT

@N+A+M+Butler

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: I’ve received packaging to return equipment but I haven’t requested it

Lisa-P1987 — Sat, 23 Mar 2024 17:19:28 GMT

Thanks for escalating this. We’ve sent @N+A+M+Butler an invite to chat.

Re: I’ve received packaging to return equipment but I haven’t requested it

N+A+M+Butler — Wed, 27 Mar 2024 01:44:10 GMT

I'm completely at a loss with this Sky community malarkey! Don't understand how it works and I'm still looking for an answer to my question. I'm not going to sit and wait for a response

Re: I’ve received packaging to return equipment but I haven’t requested it

Daniel0210 — Wed, 27 Mar 2024 05:38:49 GMT

@N+A+M+Butler

You were sent an invite to chat to an agent (based in the UK) on the 23rd and the process was explained to you. If you haven't responded to that it may have expired now. The alternative will be you calling.