topic Re: Hard drive fault in Sky Q

Hard drive fault

Azzy1 — Mon, 27 Nov 2023 14:57:36 GMT

Hello my hard drive is not working and i have reset it but there it's still not working

Re: Hard drive fault

PandJ2020 — Mon, 27 Nov 2023 15:08:41 GMT

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

...will likely require a replacement box from Sky

Re: Hard drive fault

lettice — Mon, 27 Nov 2023 15:12:59 GMT

If you have tried the reset in the online help article and it's not fixed it, you can order a replacement box online via the article link;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/fix-recording-problems-on-sky-q-other-recordings-problems

Make sure when you swap your box with the courier that you keep hold of your current Sky viewing card as you will need that for your new box.

Re: Hard drive fault

SeanHolmes24 — Sat, 23 Mar 2024 13:25:28 GMT

It keeps coming up with messages saying hard drive fault and we can't record or watch any apps or recorded programs and voice control doesn't work, we have to turn the tv off every time we turn it on to try and kick start the sky, but it's not working.

Re: Hard drive fault

PandJ2020 — Sat, 23 Mar 2024 13:40:06 GMT

@SeanHolmes24 wrote:
It keeps coming up with messages saying hard drive fault and we can't record or watch any apps or recorded programs and voice control doesn't work, we have to turn the tv off every time we turn it on to try and kick start the sky, but it's not working.

The links already on this thread seem relevant...