topic Re: Reset not available in Sky Q

Reset not available

Just+Wright — Fri, 22 Mar 2024 20:26:40 GMT

For about a week I have had to unplug and plug my Sky Q box to get any response from it. Now it has died, saying the hard disk error. I have searched through community, and it seems that the only solution is to reset the hard drive.

However, when trying to follow the instructions I get as far as 'Select Re-set' , but I don't have that option on the screen. How do you do this?

Re: Reset not available

oldfella — Fri, 22 Mar 2024 20:31:33 GMT

@Just+Wright wrote:

For about a week I have had to unplug and plug my Sky Q box to get any response from it. Now it has died, saying the hard disk error. I have searched through community, and it seems that the only solution is to reset the hard drive.

However, when trying to follow the instructions I get as far as 'Select Re-set' , but I don't have that option on the screen. How do you do this?

Hi @Just+Wright

Are you going into the main Q box hidden menu?

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
there are three Reset options

Reset Settings
Reset hard drive
Factory reset

Re: Reset not available

Just+Wright — Fri, 22 Mar 2024 21:06:53 GMT

Thank you, Oldfella

I am an old woman and of course I selected select because if I see a button I have to press it!

Seriously, this seems to have done the trick, and I don't seem to have lost any of my recordings!

Re: Reset not available

oldfella — Fri, 22 Mar 2024 21:14:47 GMT

@Just+Wright wrote:

Thank you, Oldfella

I am an old woman and of course I selected select because if I see a button I have to press it!

Seriously, this seems to have done the trick, and I don't seem to have lost any of my recordings!

Hi @Just+Wright

If you haven't lost any recordings you must have done the Reset Settings.

Both Reset Hard drive & Factory reset will definitely wipe all recordings.

Main thing is that it has helped (whatever you did)