topic Re: Catch up & box sets in Sky Q

Catch up & box sets

Oli091 — Thu, 21 Mar 2024 18:07:19 GMT

We have our sky Q box installed yesterday and cannot access catch up or box sets. We are using a 4G connection but I have seen other posts saying that this works but is just slow.

When we try it says we need to upgrade our package, but they are definitely included in our package.

Any advice welcome.

Re: Catch up & box sets

Laing1 — Thu, 21 Mar 2024 18:30:22 GMT

@Oli091 wrote:

We have our sky Q box installed yesterday and cannot access catch up or box sets. We are using a 4G connection but I have seen other posts saying that this works but is just slow.

When we try it says we need to upgrade our package, but they are definitely included in our package.

Any advice welcome.

@Oli091 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

Re: Catch up & box sets

Oli091 — Thu, 21 Mar 2024 19:02:06 GMT

Hi,

I have set to SD as standard and I am still having the same message of needing to upgrade my package

Re: Catch up & box sets

Laing1 — Thu, 21 Mar 2024 19:57:32 GMT

@Oli091 wrote:

Hi,

I have set to SD as standard and I am still having the same message of needing to upgrade my package

@Oli091 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Catch up & box sets

Addie15 — Fri, 22 Mar 2024 08:39:15 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Oli091.