topic Re: Cannot connect to Activation Server error message in Sky Q

Cannot connect to Activation Server error message

Steve+Skywalksr — Thu, 21 Mar 2024 05:27:55 GMT

For some reason none of the apps work and none of our mini boxes can connect to the Q Box.

Internet is fine, Did all of the suggested resets but it's still not working. Keep getting the Activation Server error message. It's also not letting me select 'view on mini boxes, or view on Sky Go' in the settings menu after resetting it. Says it needs an internet connection to activate it, but it has got an internet connection which is confirmed in the Q box and Miniboxes Network settings. Must be a fault at Sky's end.

Anyone else experiencing this? I first noticed it at 3:45am. Was all working fine yesterday.

TIA

Re: Cannot connect to Activation Server error message

Vickyw — Thu, 21 Mar 2024 08:03:54 GMT

Same with me at about 3am. Main box is fine and the mini box is connected to the Internet. Still like that at 7am when I left for work

Re: Cannot connect to Activation Server error message

Dean8599 — Thu, 21 Mar 2024 08:28:08 GMT

Same for me. Ive got one Mini box working and done all of the suggested resets and the others dont work at all and all have the same error message.

Re: Cannot connect to Activation Server error message

RB84 — Thu, 21 Mar 2024 09:22:26 GMT

I thought i was the only one. When i try to reactivate the mini box (via the main one) its says my sky q box does not have authorisation.

Absolutely ridiculous

Re: Cannot connect to Activation Server error message

Dean8599 — Thu, 21 Mar 2024 09:34:42 GMT

Ive got exactly the same problem. Tried restarting the main box then the mini box. Tried updating the software then resetting both boxes. Tried moving it closer to the main box and that didnt work either. I also tried removing my card and re-inserting it back in and that didnt work either.

Re: Cannot connect to Activation Server error message

Steve+Skywalksr — Thu, 21 Mar 2024 09:58:20 GMT

Hmmm, well at least we're not the only person experiencing this. I have been on the phone with Sky twice this morning but we couldn't rectify the issue.
They are sending an engineer out in a couple of hours to look at the main Q box. They suspect it's a software issue so will see if a different box resolves things.
I will report back with what they find.

Re: Cannot connect to Activation Server error message

Dean8599 — Thu, 21 Mar 2024 10:00:39 GMT

Thanks I appreciate it. Im going to call them as well. Good news they are sending an engineer out that fast.

Re: Cannot connect to Activation Server error message

Gez+and+Chez — Thu, 21 Mar 2024 10:03:22 GMT

yes, i have the same problem with one of my two mini boxes. Tried swapping locations and resetting etc but nothing worked

Re: Cannot connect to Activation Server error message

Steve+Skywalksr — Thu, 21 Mar 2024 10:04:25 GMT

Thank you for replying everyone. I hope you're all back up and running again soon.

oh, one more thing please.... can any of you watch content via the Apps menu?
I can't watch Netflix or Amazon if I try watching it via the Sky Box. They work perfectly via the Smart TV Apps.
Is it the same for you guys?

Re: Cannot connect to Activation Server error message

Dean8599 — Thu, 21 Mar 2024 10:04:34 GMT

Ive got three and one works and the other two dont. Its been driving me mad all morning since 5am.

Re: Cannot connect to Activation Server error message

Dean8599 — Thu, 21 Mar 2024 10:06:08 GMT

Same to you. No it says its not connected to the box so cannot access any apps either.

Re: Cannot connect to Activation Server error message

Gez+and+Chez — Thu, 21 Mar 2024 10:08:29 GMT

Yes, was able to watch via the apps initially, until I tried to reset the mini box. now nothing works!

Re: Cannot connect to Activation Server error message

Dean8599 — Thu, 21 Mar 2024 10:25:04 GMT

Just spoke to Sky. They said its an ongoing issue and they have received several calls about it. They said the back office team are trying to resolve it now and to give them 24 to 48 hours. They said ifit takes over 48 hours to call back and discuss a refund.

Re: Sky has error MR 106

Adchelsea — Thu, 21 Mar 2024 10:26:01 GMT

It just will not reconnect

Issue with mini box Mr106

MattAshby — Thu, 21 Mar 2024 11:22:49 GMT

Hi I have just switched to virgin media from Vodafone. I also use BT mesh discs as I live in a large house.

the main sky box is connected and has no issues

both of the mini boxes show as connected to the same mesh WiFi system as the main box. However whenever I try and reactivate the box I get error mr106

there is no issue with my broadband as I'm using the same connection to type this

Any help appreciated thanks

Re: Issue with mini box Mr106

oldfella — Thu, 21 Mar 2024 11:29:58 GMT

@MattAshby wrote:

Hi I have just switched to virgin media from Vodafone. I also use BT mesh discs as I live in a large house.

the main sky box is connected and has no issues

both of the mini boxes show as connected to the same mesh WiFi system as the main box. However whenever I try and reactivate the box I get error mr106

there is no issue with my broadband as I'm using the same connection to type this

Any help appreciated thanks

The WiFi is certainly going to be congested @MattAshby

As far as I see it you have three WiFi networks.

Virgin Media
BT Disc Mesh
Q box WiFi.

If using WiFi then the minis will only connect reliably to the Main Q box mesh and do they cannot use the same WiFi to which the Q box is connecting.

Sky q mini box not connecting

Oisin1 — Thu, 21 Mar 2024 11:30:18 GMT

I have 2 sky q mini boxes and neither will connect to main box, have try all the usual methods and still nothing. In the settings menu on my sky q main box where it says watch on sky q mini there is an x and it won't let me reactivate.

Re: Sky q mini box not connecting

oldfella — Thu, 21 Mar 2024 11:33:50 GMT

@Oisin1 wrote:

I have 2 sky q mini boxes and neither will connect to main box, have try all the usual methods and still nothing. In the settings menu on my sky q main box where it says watch on sky q mini there is an x and it won't let me reactivate.

Hi @Oisin1

Try a Reset Settings in the main Q box hidden menu and then see if you can Reactivate the Watch on minis/
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky q mini box not connecting

Oisin1 — Thu, 21 Mar 2024 12:10:14 GMT

Tried that and still not working

Sky Q mini box and Sky Q sky go reactivate

Stellag — Thu, 21 Mar 2024 13:10:58 GMT

I have multi room subscriptions. Suddenly under settings the two items, watch via sky go and watch on sky Q mini box have now both got crosses. When I press to reactivate nothing happens and both say the Sky Q box needs to be authorised for this service. Is there a way I can fix this please?