https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592344#M636660 <P>Thank you for that, I have an idea that whats happening on thinking about it, again thank you.</P> Wed, 20 Mar 2024 11:55:22 GMT Ken47 2024-03-20T11:55:22Z https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592314#M636648 <P>havng downloaded programs from sky search on yesterday/sky max/witness etc the screen tells me I have to upgrade to watch them, when did this start ?</P> Wed, 20 Mar 2024 11:18:49 GMT https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592314#M636648 Ken47 2024-03-20T11:18:49Z https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592339#M636659 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4000592">@Ken47</a>&nbsp;wrote:<BR /> <P>havng downloaded programs from sky search on yesterday/sky max/witness etc the screen tells me I have to upgrade to watch them, when did this start ?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4000592">@Ken47</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Wed, 20 Mar 2024 11:48:08 GMT https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592339#M636659 oldfella 2024-03-20T11:48:08Z https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592344#M636660 <P>Thank you for that, I have an idea that whats happening on thinking about it, again thank you.</P> Wed, 20 Mar 2024 11:55:22 GMT https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592344#M636660 Ken47 2024-03-20T11:55:22Z https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592415#M636665 <P>Hi Oddfella@, that worked a treat thank you very much, the misses can now watch a lot of rubbish now.</P><P>Cheers</P><P>Ken</P> Wed, 20 Mar 2024 13:16:58 GMT https://helpforum.sky.com/t5/Sky-Q/download/m-p/4592415#M636665 Ken47 2024-03-20T13:16:58Z