topic Re: Broken box in Sky Q

Broken box

Deely793 — Wed, 20 Mar 2024 11:38:49 GMT

The 2 black cables connecting to my sky tv box have broken.... i have no sky tv at the moment. I need am engineer to come and replace asap. I al paying crazy money to you guys and cant even get through to anyone on a phone call. Is this a joke.

Re: Broken box

MightyQuinn — Wed, 20 Mar 2024 11:44:35 GMT

Hi @Deely793 Just in case you are not aware, this is a community of customers. Basically customers helping other customers. You will need to contact Sky to book your engineer. You cannot do this through a public forum.

Re: Broken box

oldfella — Wed, 20 Mar 2024 11:45:25 GMT

@Deely793 wrote:

The 2 black cables connecting to my sky tv box have broken.... i have no sky tv at the moment. I need am engineer to come and replace asap. I al paying crazy money to you guys and cant even get through to anyone on a phone call. Is this a joke.

Hi @Deely793

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Broken box

Invisiblename — Wed, 20 Mar 2024 16:46:03 GMT

@Deely793 wrote:
The 2 black cables connecting to my sky tv box have broken.... i have no sky tv at the moment. I need am engineer to come and replace asap. I al paying crazy money to you guys and cant even get through to anyone on a phone call. Is this a joke.

In what way / how are the 2 cables (I'm assuming you meant the feeds from the sarellite dish) "broken"? On the assumption (apologies if wrong) that you have had some sort of accident, you could always contact a local aerial / satellite installer for a quote to fix them.

Re: Broken box

Deely793 — Wed, 20 Mar 2024 16:48:54 GMT

the 2 sattelite cables wasnt installed properly by the engineer but ive managed to contact sky today and got an engineer coming out soon to replace the cables as theyve now broke off from the box but yeah Thanks for the help its almost sorted only gota wait 2 weeks for an engineer 🙊

Re: Broken box

oj01 — Wed, 20 Mar 2024 16:50:12 GMT

@Deely793 What issue are you having getting through by phone?

Re: Broken box

Deely793 — Wed, 20 Mar 2024 16:50:14 GMT

I wasnt aware but i am now thanks for telling me much appreciated