topic Re: Changed new tvs 3 times as wifi password still not recognised. in Sky Q

Changed new tvs 3 times as wifi password still not recognised.

Betty1 — Tue, 19 Mar 2024 20:51:00 GMT

Got a new tv and WiFi won't accept password. Changed it twice and still no password. Rang sky to no avail. Looks like I'm going to cancel sky.

Re: Changed new tvs 3 times as wifi password still not recognised.

oldfella — Tue, 19 Mar 2024 20:53:59 GMT

@Betty1 wrote:

Got a new tv and WiFi won't accept password. Changed it twice and still no password. Rang sky to no avail. Looks like I'm going to cancel sky.

Hi @Betty1

Are you referring to your TV or your Q box?
If you are on Sky Broadband then you connect the Q boxes by WPS and not SSID and Password.

Re: Changed new tvs 3 times as wifi password still not recognised.

Betty1 — Tue, 19 Mar 2024 20:57:06 GMT

WiFi had been working ok, but got new tv and tv won't accept password. I have since had 2 other tvs.

Re: Changed new tvs 3 times as wifi password still not recognised.

oldfella — Tue, 19 Mar 2024 21:00:50 GMT

@Betty1 wrote:

WiFi had been working ok, but got new tv and tv won't accept password. I have since had 2 other tvs.

Hi @Betty1

If you are Sky broadband then you still need to use WPS to connect your TV set to your WiFi.

Re: Changed new tvs 3 times as wifi password still not recognised.

Betty1 — Tue, 19 Mar 2024 21:06:42 GMT

I'm on fiber and on WiFi.

Re: Changed new tvs 3 times as wifi password still not recognised.

oldfella — Tue, 19 Mar 2024 21:10:30 GMT

@Betty1 wrote:

I'm on fiber and on WiFi.

Is this Sky Fibre @Betty1 ?

if so then you need to use WPS

Re: Changed new tvs 3 times as wifi password still not recognised.

Betty1 — Tue, 19 Mar 2024 21:25:30 GMT

Yes sky fiber.

Re: Changed new tvs 3 times as wifi password still not recognised.

oldfella — Tue, 19 Mar 2024 21:29:10 GMT

@Betty1 wrote:

Yes sky fiber.

Hi @Betty1

Then you need to use WPS in the TV set settings to connect it to WiFi.

What brand and model is your current TV set?