topic Re: Can’t delete recordings in Sky Q

Can’t delete recordings

Sarahlewry — Tue, 19 Mar 2024 15:48:55 GMT

Our sky q box won't let us record, or download anything and we can't delete any of our recordings

Re: Can’t delete recordings

MightyQuinn — Tue, 19 Mar 2024 15:54:51 GMT

Hi @Sarahlewry If a power reboot doesn't fix it, then it sounds like a hard drive error.

Sky Q Hard Drive error messages | Sky Help | Sky.com

Re: Can’t delete recordings

Betty1 — Tue, 19 Mar 2024 19:30:35 GMT

You might have a back log. Meaning your storage space is fill. If you go to deleted and scroll down to manage. You will find all the deleted. Press on the deleted and it will come up with deleted or undelete. Hope it helps.

elihomer2.

Re: Can’t delete recordings

Invisiblename — Wed, 20 Mar 2024 08:03:48 GMT

@Betty1 wrote:
You might have a back log. Meaning your storage space is fill. If you go to deleted and scroll down to manage. You will find all the deleted. Press on the deleted and it will come up with deleted or undelete. Hope it helps.
elihomer2.

Although worth trying, this shouldn't be needed as the SKY box automatically manages the storage by deleting the oldest recordings when the drive is getting near full.