topic returned items in Sky Q

returned items

fiona200 — Tue, 19 Mar 2024 12:45:56 GMT

I have returned sky equipment have proof from the post office, got an email advising of a charge £117.00 for un returned equipment. I did a live chat 28.2.2024 with Joyce advised yes the first box received 16.1.2024 and the second box received 16.2.2024 and not to worry she will let the relevant team know. Well we have another email saying i am getting charged £117.00... i have phoned and advised i have returned both boxes and have the receipt proof. I have tried replying to the sky email with the proof but of course its an UNMANNED email ... shocking service. I dont have time in my work to hang on a phone. Sky you should have a complaints email and have it MANNED! for customers.

fiona

Re: returned items

GD1 — Tue, 19 Mar 2024 12:58:42 GMT

@fiona200 You'te not talking to SKy via the forum, we are all customers here, to raise a complaint there is a link at the bottom of the page which gives a number of options. https://www.sky.com/help/articles/how-to-make-a-complaint

The correct email options are manned however if you've em ailed using a unmanned email address then of course you won't get any reply.

Re: returned items

caesarome — Tue, 19 Mar 2024 13:48:18 GMT

@fiona200

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: returned items

Addie15 — Tue, 19 Mar 2024 14:33:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to @fiona200.

Re: returned items

Addie15 — Thu, 21 Mar 2024 14:36:47 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.