topic Re: Discovery+ issues watching via Sky in Sky Q

Discovery+ issues watching via Sky

KimBairstow — Mon, 18 Mar 2024 17:54:50 GMT

When trying to use skygo to view discovery it says "to watch this content please upgrade your subscription" and wont go any further.

I have several times spoken with Discover+ and with sky, no-ones seems to want to solve this problem and having suscribed twice to watch content when it should be free, please can someone try and resolved. I have activated D+.

Thank you

Re: Discovery+ issues watching via Sky

caesarome — Mon, 18 Mar 2024 19:30:05 GMT

Discovery+ content isn't available to view via Sky Go so are you trying to watch the Discovery Channel which is channel 125. If so can you view other channels without seeing the upgrade message ?

How long have you been a Sky TV customer ?

Have you previously been a customer of Sky and returned after being away for 18 months or more ?

Re: Discovery+ issues watching via Sky

KimBairstow — Tue, 19 Mar 2024 07:31:25 GMT

My apologies I didn't see I had posted in the Skygo section, its actually the Sky D+ app and I'm a SkyQ customer and have ben for many years. I have previously suscribed to D+ seprately to using it via my sky account and had D+ delete my account so I could start afresh with the Sky free suscription but this didn't work. My sky account definitly shows I have activated D+ with my Sky account.

Hope this makes sense and thank you.

Re: Discovery+ issues watching via Sky

caesarome — Tue, 19 Mar 2024 09:48:52 GMT

@KimBairstow wrote:

My apologies I didn't see I had posted in the Skygo section, its actually the Sky D+ app and I'm a SkyQ customer

No problem, I have moved it to the Sky Q forum for you.

Re: Discovery+ issues watching via Sky

oldfella — Tue, 19 Mar 2024 10:07:01 GMT

@KimBairstow wrote:

My apologies I didn't see I had posted in the Skygo section, its actually the Sky D+ app and I'm a SkyQ customer and have ben for many years. I have previously suscribed to D+ seprately to using it via my sky account and had D+ delete my account so I could start afresh with the Sky free suscription but this didn't work. My sky account definitly shows I have activated D+ with my Sky account.

Hope this makes sense and thank you.

Hi @KimBairstow

Did you re subscribe to Discovery plus by first subscribing through Sky Marketplace and strictly follow the instructions?

https://www.sky.com/help/articles/discovery-plus

Particulary in the following link where you see £0 for the subscription.

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

As you were starting a new account did you use different details when trying to activate the Sky Account? Maybe this would help if you didn't.

ie use a new password

Re: Discovery+ issues watching via Sky

KimBairstow — Tue, 19 Mar 2024 10:51:03 GMT

Thank you, will give it a try.

Re: Discovery+ issues watching via Sky

KimBairstow — Tue, 19 Mar 2024 11:08:02 GMT

Hi, thank you but tried it again to no avail, I signed out, re-entered the code to sign in and yet again when I try to watch something it wash me to upgrade before I can watch anything.

I am at a total loss I've on and off been trying to solve this for nearly a year, SkyQ D+ app is activated etc, but whenever I try all I get is that I need to upgrade. As before I got D+ to delete my account so I could start from fresh, guess I'm just going to have to go without or pay for something thats supposed to be part of being a SkyQ customer. Would appreciate any thoughts, I seem to be stuck between 2 big rocks 🙂

Thank you

Re: Discovery+ issues watching via Sky

oldfella — Tue, 19 Mar 2024 11:21:44 GMT

@KimBairstow wrote:

Hi, thank you but tried it again to no avail, I signed out, re-entered the code to sign in and yet again when I try to watch something it wash me to upgrade before I can watch anything.

I am at a total loss I've on and off been trying to solve this for nearly a year, SkyQ D+ app is activated etc, but whenever I try all I get is that I need to upgrade. As before I got D+ to delete my account so I could start from fresh, guess I'm just going to have to go without or pay for something thats supposed to be part of being a SkyQ customer. Would appreciate any thoughts, I seem to be stuck between 2 big rocks 🙂

Thank you

Hi @KimBairstow

Particulary in the following link where you see £0 for the subscription.

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

did you see the above step?

Re: Discovery+ issues watching via Sky

KimBairstow — Tue, 19 Mar 2024 11:26:04 GMT

Thank you but the option to confirm is not there as I've already suscribed and its activated. 🙂

Re: Discovery+ issues watching via Sky

oldfella — Tue, 19 Mar 2024 11:32:39 GMT

@KimBairstow wrote:

Thank you but the option to confirm is not there as I've already suscribed and its activated. 🙂

Hi @KimBairstow

Again the same Question.

Did you start your Sky Activation by Subscribing through Sky Marketplace?

If so did you use new Details when going to the Discovery plus website to set up your account?

Re: Discovery+ issues watching via Sky

KimBairstow — Tue, 19 Mar 2024 11:35:56 GMT

I believe so yes. Thank you

Re: Discovery+ issues watching via Sky

oldfella — Tue, 19 Mar 2024 12:18:23 GMT

@KimBairstow wrote:

I believe so yes. Thank you

Hi @KimBairstow

Go to the Discovery plus website on your browser and log in with what you think your Discovery plus details with Sky are.

Once logged in go to Manage your account.

You should see your subscription and current pass through Sky.

Re: Discovery+ issues watching via Sky

KimBairstow — Tue, 19 Mar 2024 16:26:00 GMT

Ok, so after a very long winded chat with D+ (not the first!)
They've admitted a technical problem at there end that there apparently working on! And its not just my account, they've said there are othrs too. They've tried fobbing me off 4 times that it was me and my sky id and then all of a sudden its their end, to be fair they've given me a 30 day pass till its sorted but not holding my breath when its gone on for so long, hope this helps someone 🙂

From D+
Thank you for your response and helping us with the information as requested. We've reviewed your query and understood that you're experiencing an issue with linking your Sky account with discovery+.
After checking from our internal team, I'm glad to inform you that we're currently working on your case to resolve this as soon as possible. Please do not worry, we'll get back to you as soon as we have an update for your case from our end.

We are currently investigating this issue as a matter of urgency. We hope to come back to you shortly with a resolution. We appreciate your continued patience as we work on the outstanding issue.

I do appreciate all your help, thank you 🙂

Re: Discovery+ issues watching via Sky

oldfella — Tue, 19 Mar 2024 18:19:31 GMT

Mmm

Like you @KimBairstow

I'm not convinced.

Re: Discovery+ issues watching via Sky

KimBairstow — Tue, 19 Mar 2024 18:21:01 GMT

We shall see 🙂