topic Re: Paramount+ Error Code 3304 in Sky Q

Paramount+ Error Code 3304

Hilly7810 — Mon, 18 Mar 2024 21:07:23 GMT

I have error code 3304 coming up when trying to watch anything on Paramount +.

I have re-booted the Sky box twice, re-booted our rooter and signed out of / back in to the Paramount + app.
I see some others have had their cases escalated straight away. Any help would be much appreciated. Thank you.

Re: Paramount+ Error Code 3304

caesarome — Mon, 18 Mar 2024 22:19:08 GMT

@Hilly7810

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Paramount+ Error Code 3304

Addie15 — Tue, 19 Mar 2024 10:14:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Hilly7810.

Re: Paramount+ Error Code 3304

Hilly7810 — Wed, 20 Mar 2024 09:29:41 GMT

Thank you very much.

It turns out that Netflix has also stopped working. Interestingly Netflix and Paramount + both work on the television apps.

Re: Paramount+ Error Code 3304

Hilly7810 — Wed, 20 Mar 2024 09:38:25 GMT

I have just established that Netflix and Paramount work on another television in the house via a Sky Mini Box.

Both channels work on the television Apps (not Sky) linked to the SKY Q box so there is clearly nothing wrong with the internet connection. It seems to be just the main SKY Q box which has the issue.

The television connected to the main SKY Q box is a 2019 Samsung QLED 43". I did see it completing an update yesterday, I wondered if that has anything to do with this issue?

Re: Paramount+ Error Code 3304

MrsDaggers — Thu, 21 Mar 2024 09:58:04 GMT

we are having exactly the same problem . main box is fine

Re: Paramount+ Error Code 3304

Greenfingers001 — Thu, 21 Mar 2024 10:05:57 GMT

Hi there @MrsDaggers , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147