topic Remote control not working with the mini sky q box in Sky Q

Remote control not working with the mini sky q box

Tracy50 — Mon, 18 Mar 2024 18:33:51 GMT

Remote control not working with the mini sky q box, only the volume , mute, power keys work

Re: Remote control not working with the mini sky q box

Quoman7 — Tue, 19 Mar 2024 08:35:57 GMT

@Tracy50 wrote:

Remote control not working with the mini sky q box, only the volume , mute, power keys work

Hi @Tracy50 Try rebooting your mini box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Remote control not working with the mini sky q box

Addie15 — Tue, 19 Mar 2024 10:09:39 GMT

Hi there, @Tracy50. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Remote control not working with the mini sky q box

Addie15 — Thu, 21 Mar 2024 10:15:37 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.