topic Re: After power cut in Sky Q

After power cut

FJP342 — Mon, 18 Mar 2024 09:58:46 GMT

We have had several power cuts recently but the last one has resulted in only one channel and it says waiting to load the TV Guide. We think it might be one of the cable connectors, have tried buying new connectors but none seem the right size as think our cable must be very old....... any suggestions?? before we buy a whole new cable and send my elderely husband onto the roof!!

Re: After power cut

Daniel0210 — Mon, 18 Mar 2024 10:31:31 GMT

@FJP342

Which platform do you have, Sky+ or Sky Q?

Re: After power cut

FJP342 — Mon, 18 Mar 2024 11:08:53 GMT

SKY Q, eagerly awaiting help

Re: After power cut

Daniel0210 — Mon, 18 Mar 2024 11:24:32 GMT

@FJP342
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: After power cut

Chodley — Mon, 18 Mar 2024 11:50:14 GMT

Satellite cable f-plug connectors haven't changed in 40 years so maybe you just bought the wrong ones?