topic Re: Sky Q 2Tb box HDR compatible? in Sky Q

Sky Q 2Tb box HDR compatible?

Jeepyrover — Sat, 16 Mar 2024 00:20:00 GMT

Hi, had a brand new Sky Q 2Tb box fitted this afternoon to replace the previous 1Tb model that was beginning to fail. Took the opportunity to sign up to Sky HD and Sky UHD, I have a UHD HDR TV, the HDMI is set to 2169p10-bit, puzzled as to why UHD options on Disney Plus were not available. Checked the hardware version, 32B12D, which I understand is HDR. Suprised when I checked under My Sky Devices it states Sky Q 2TB UHD Non-HDR? Is this right?

Many thanks.

Re: Sky Q 2Tb box HDR compatible?

Jeepyrover — Sat, 16 Mar 2024 00:27:14 GMT

According to the specs listed here - https://www.sky.com/help/articles/sky-software-updates - this Hardware version is HDR so don't understand why it's listed under My Dkey as not being??

Re: Sky Q 2Tb box HDR compatible?

Chodley — Sat, 16 Mar 2024 01:17:02 GMT

Not sure if that app supports HDR on the Q as they use Dobly Vision mostly.

Re: Sky Q 2Tb box HDR compatible?

Jeepyrover — Sat, 16 Mar 2024 01:45:40 GMT

Many thanks for responding - I guess my question is the hardware version indicates the box should support HDR but the device is listed as being "non-HDR" under Devices in My Sky. This doesn't seem right?

Re: Sky Q 2Tb box HDR compatible?

ozsat — Sat, 16 Mar 2024 05:47:15 GMT

My SkyQ provides 4K Ultra HD with HDR on Disney+ with no issues - I don't use DolbyVision.

Re: Sky Q 2Tb box HDR compatible?

MightyQuinn — Sat, 16 Mar 2024 07:06:59 GMT

Hi @Jeepyrover You can safely ignore what it says under My Devices. Mine says just one Mini box whereas I have a Main box and two Minis! It is not always accurate.

Re: Sky Q 2Tb box HDR compatible?

Chodley — Sat, 16 Mar 2024 08:21:07 GMT

Mine is wrong too

Re: Sky Q 2Tb box HDR compatible?

best+of+the+best — Sat, 16 Mar 2024 08:36:09 GMT

@Jeepyrover wrote:
Hi, had a brand new Sky Q 2Tb box fitted this afternoon to replace the previous 1Tb model that was beginning to fail. Took the opportunity to sign up to Sky HD and Sky UHD, I have a UHD HDR TV, the HDMI is set to 2169p10-bit, puzzled as to why UHD options on Disney Plus were not available. Checked the hardware version, 32B12D, which I understand is HDR. Suprised when I checked under My Sky Devices it states Sky Q 2TB UHD Non-HDR? Is this right?

Many thanks.

Fair comment @Jeepyrover even if you have a UHD HDR tv with the Disney+ app installed unless you have the right plan subscription you still wouldn't get UHD via Disney+ on Sky Q either

Plan 1 subscription £4.99 Disney+ Standard with Ads

Plan 2 subscription £7.99 Disney+ Standard

Plan 3 subscription £10.99 Disney + Premium

Re: Sky Q 2Tb box HDR compatible?

Padam_Padam — Sat, 16 Mar 2024 09:25:26 GMT

@Jeepyrover

All 4K content on Disney+ has HDR so your Q box & TV need to be set up for HLG & HDR10 otherwise the Disney+ app will only output HD.

The Q box cannot output Dolby Vision so the best you'll get out of it is HDR10.
Sky Q needs to detect a TV capable of HLG HDR before it will output HDR10 in 4K from any apps.
TBH you're usually better off using your smart TV's built in apps (if it's a modern TV) as they tend to work better.

Re: Sky Q 2Tb box HDR compatible?

Jeepyrover — Sat, 16 Mar 2024 11:56:10 GMT

Many thanks all for the very helpful responses, I'm grateful.

its interesting the description of the kit under My Devices isn't always as it should be - we a,so have a mini box on another room but this isn't listed here, so this may well be right. Not sure if there is a definitive test so I know the box definately supports HDR? The hardware version indicates it should.

Regarding Disney, the subscription is the premium one but that is very helpful to confirm this means UHD etc is available. I thought I had met all the criteria needed @Padam_Padam until you mentioned HLG HDR10, didn't know about HLG so many thanks. My LG TV is over five years old so I doubt this is available, I can't tell from the menus. Unfortunately the Disney Plus app isn't available for this via the LG store, so I'm guessing to get the full UHD/HDR experience a new TV is required...

Re: Sky Q 2Tb box HDR compatible?

Padam_Padam — Sat, 16 Mar 2024 12:03:50 GMT

@Jeepyrover

HLG has been around for years so there's a good chance your TV might have it. What's the model number?

Re: Sky Q 2Tb box HDR compatible?

cuke — Sat, 16 Mar 2024 12:59:37 GMT

@Jeepyrover has not your tv got the Disney app, or the ability to install it. Honestly the PQ should be better than Sky's HLG anyway...

Re: Sky Q 2Tb box HDR compatible?

Chodley — Sat, 16 Mar 2024 13:13:35 GMT

@cuke wrote:
@Jeepyrover has not your tv got the Disney app, or the ability to install it. Honestly the PQ should be better than Sky's HLG anyway...

"Unfortunately the Disney Plus app isn't available for this via the LG store"

😉

Re: Sky Q 2Tb box HDR compatible?

Jeepyrover — Sat, 16 Mar 2024 14:24:35 GMT

Thanks @Padam_Padam @it's an LG 55UF860V-ZA

Re: Sky Q 2Tb box HDR compatible?

Jeepyrover — Sat, 16 Mar 2024 14:52:35 GMT

I might be going back to thinking the box is not HDR compliant, even though thr hardware version suggests it it.

When I go through the TV Amazon Prime app, a film that is labelled on the info as both UHD and HDR results in an "HDR on" screen indication flashing on. Looking at the infor for the same film via the Amazon Prime app of the Sky Q box has only the UHD label and not the HDR. Not surprisingly, o HDR indication comes on when playing the movie.

if this is the case, find it puzzling why new Sky Q 2TB box which has the latest Hardware Version and is supposed to be HDR compliant isn't.

Just trying to get all my facts right before a call to Sky, if this is what's needed...

Re: Sky Q 2Tb box HDR compatible?

Laing1 — Sat, 16 Mar 2024 16:27:05 GMT

@Jeepyrover wrote:

I might be going back to thinking the box is not HDR compliant, even though thr hardware version suggests it it.

When I go through the TV Amazon Prime app, a film that is labelled on the info as both UHD and HDR results in an "HDR on" screen indication flashing on. Looking at the infor for the same film via the Amazon Prime app of the Sky Q box has only the UHD label and not the HDR. Not surprisingly, o HDR indication comes on when playing the movie.

if this is the case, find it puzzling why new Sky Q 2TB box which has the latest Hardware Version and is supposed to be HDR compliant isn't.

Just trying to get all my facts right before a call to Sky, if this is what's needed...

@Jeepyrover the Sky Q box you have is definately HDR compatible as I have the same box and can watch in HDR what might be the problem is your TV from what I can find out is your TV is from 2015 and in this post here on AV forums there is a debate on the TV's actual ability for HDR bearing in mind that Sky use HLG version of HDR then unless the TV fully supports HLG which is dubious due to the age of it you won't get it on Disney+

Re: Sky Q 2Tb box HDR compatible?

Padam_Padam — Sat, 16 Mar 2024 16:29:06 GMT

@Jeepyrover

Your Q box is HDR compatible if the hardware version number starts with 32B1.

Looking at your TV model, it's nearly 10 years old and appears to have very basic rudimentary HDR and is quite possibly not HLG compatible. Sky Q needs to detect a HLG HDR compatible TV for full HDR compatibility.

I've read some forum posts and seen some YouTube videos which show some owners of your TV model getting HDR from the TV's built in Prime Video app but that's about it. It doesn't say what type of HDR it is either so it could be a fake HDR which the TV is creating by upping the brightness and contrast.

To be honest, with a TV of that age, you're never going to get any form of HDR looking particularly good, so to get 4K from Disney+ you'll need to get a newer model I'm afraid.

Re: Sky Q 2Tb box HDR compatible?

Jeepyrover — Sun, 17 Mar 2024 21:49:59 GMT

Many thanks @Laing1 and @Padam_Padam for looking into this for me! The hardware version definitely starts with 32B1 and it looks certain from what you say that the TV is too old to satisfy the HDR requirements. The only way I can definitively tests this is by getting myself a nice new TV, any recommendations? 😁

The only nagging doubt I have is the listing of the box in My Sky "Sky Q 2TB UHD Non-HDR" - a new TV will provide the answer! I will post an update when this happens 👍

Thanks again!

Re: Sky Q 2Tb box HDR compatible?

simon194 — Mon, 18 Mar 2024 14:59:16 GMT

@Jeepyrover wrote:
Thanks @Padam_Padam @it's an LG 55UF860V-ZA

Unfortunately your TV pre-dates HLG so no app on SkyQ will provide HDR.

The earliest LG sets to support HLG were the 2016 OLED and SUHD models, the lesser models for that year weren't upgraded.

I have a 2016 55UH850V which I bought just before LG had announced which models would be updated to support HLG. It was a bit of a nail-biter waiting for LG to make the announcement especially when they initially announced only 2017 and later models would be updated.

Re: Sky Q 2Tb box HDR compatible?

Jeepyrover — Mon, 18 Mar 2024 20:33:27 GMT

Many thanks @simon194 much appreciated - more reassurance that a new TV is on the cards! 😁