topic Re: Returned equipment but still getting emails/texts in Sky Q

Returned equipment but still getting emails/texts

townli85 — Sun, 14 Jan 2024 11:55:00 GMT

I keep getting messages about returning my sky equipment & am waiting for my credit balance to be refunded

I have return the equipment back to sky on the 8th December 2023 via Royal Mail. I have the tracking details but still getting emails & texts to return it

Re: Returned equipment but still getting emails/texts

Daniel0210 — Sun, 14 Jan 2024 12:06:06 GMT

@townli85
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment but still getting emails/texts

Lisa-P1987 — Sun, 14 Jan 2024 12:39:46 GMT

Thanks for escalating this. We’ve sent @townli85 an invite to chat.

Re: Returned equipment but still getting emails/texts

BDew90 — Sun, 21 Jan 2024 13:26:47 GMT

@Lisa-P1987

I am still getting text messages and emails as well, I posted all equipment back to sky via the pre paid box they sent out, this was received by sky themselves. I posted this back just after I was delivered my new sky glass.

thanks

Brad

Re: Returned equipment but still getting emails/texts

Daniel0210 — Sun, 21 Jan 2024 13:28:14 GMT

@BDew90
Have you kept your proof of posting?

Before Christmas returns were taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in then updating Sky that equipment has been received. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s apparently a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returned equipment but still getting emails/texts

BDew90 — Sun, 21 Jan 2024 13:38:06 GMT

I have an email from sky thanking me for returning the equipment on 18/12/23 and they are expecting it back to them

Re: Returned equipment but still getting emails/texts

Daniel0210 — Sun, 21 Jan 2024 13:42:49 GMT

@BDew90

To see if they can help you I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment but still getting emails/texts

Mr+Flibbles+86 — Sun, 21 Jan 2024 13:45:11 GMT

Thanks for escalating this. We’ve sent an invite to @BDew90 to chat.

Re: Returned equipment but still getting emails/texts

AET76 — Sun, 17 Mar 2024 16:04:19 GMT

Same has happened to me. Had the 'thanks for returning' email last month. Tracking shows both parcels delivered mid Feb and a month later I get email saying I will be charged for equipment if not returned by 4th April.
Any advice- do I ignore? Really tired of being in contact with sky for hours on end just for them to do their end of the bargain 😕

Re: Returned equipment but still getting emails/texts

Daniel0210 — Sun, 17 Mar 2024 16:08:09 GMT

@AET76
I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment but still getting emails/texts

AET76 — Sun, 17 Mar 2024 16:09:29 GMT

Thank you

Re: Returned equipment but still getting emails/texts

Daniel0210 — Sun, 17 Mar 2024 16:14:49 GMT

Now escalated @AET76

Re: Returned equipment but still getting emails/texts

Greenfingers001 — Mon, 18 Mar 2024 08:49:12 GMT

Thanks for escalating this. We’ve sent @AET76 an invite to chat.

Re: Returned equipment but still getting emails/texts

AET76 — Mon, 18 Mar 2024 11:23:44 GMT

Issue resolved by sky employee. Many thanks for all assistance here

Re: Returned equipment but still getting emails/texts

Gulseven — Tue, 26 Mar 2024 18:37:40 GMT

I am having the same issue. Returned all equipment but still getting messages to return. I have the return receipt. How can I stop these messages coming to me?

Re: Returned equipment but still getting emails/texts

Daniel0210 — Tue, 26 Mar 2024 18:39:36 GMT

@Gulseven
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment but still getting emails/texts

Daniel0210 — Tue, 26 Mar 2024 18:47:42 GMT

@Gulseven

Now escalated.

Re: Returned equipment but still getting emails/texts

Gulseven — Tue, 26 Mar 2024 19:16:39 GMT

Thank you!

Re: Returned equipment but still getting emails/texts

Addie15 — Wed, 27 Mar 2024 08:26:53 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Gulseven.

Re: Returned equipment but still getting emails/texts

Gulseven — Tue, 23 Apr 2024 07:08:47 GMT

Hi I have escalated this through here, spoke to an wmployee briefly. Explained I have receipts clearly showing I returned the Sky equipment and yet this morning I received a text to say I have been charged as the equipment was not sent back. I do not know what more I am supposed to this. This now feels like a scam! PLEASE HELP!