topic Re: Is this a sign of a dying hard drive? Sky Q issues since 2023 in Sky Q

Is this a sign of a dying hard drive? Sky Q issues since 2023

Daleraider — Sun, 17 Mar 2024 00:45:12 GMT

We got Sky Q back in August-September 2022, and we haven't had many issues with the device for a while. Recordings worked fine, the satellite worked on receiving a signal and the Sky Q Mini box worked well.

In 2023, we re-arranged our rooms, and moved the Sky Q box around to accomodate the move. The main Sky Q box is upstairs, where the router is. And this is when we started to have issues with our box.

Around the latter end of 2023, our Sky box began to show signs of errors and problems. "There is a technical fault on this channel" despite it being a recording, the Mini box started to disconnect from the main box, sometimes it took ages for the Sky box to change channel. Hard reset, losing all of our recordings, worked fine for a while. Mini box had issues, tried re-activating it ad nauseum, now it's refusing to function and/or change channels, view recordings (and if it does, with a black screen and only audio) or even allow the Sky Q Mini box to connect. Sometimes it even takes a minute for the Sky box to even do anything.

So I'm wondering, given the fact that we've only had this box for 2 years, is this a sign of a dying hard drive in our box? Cause the satellite signal is fine, it'll boot into Sky News and/or BBC One just fine if it was on the channel last. It's just the box.

Hardware version: 32B212
Software version: Q250.000.11.00L (5qq6eks)

Re: Is this a sign of a dying hard drive? Sky Q issues since 2023

TimmyBGood — Sun, 17 Mar 2024 11:06:41 GMT

@Daleraider

Quite possibly, yes, but the other potential issue is the dish cable feed: how was that relocated?

Re: Is this a sign of a dying hard drive? Sky Q issues since 2023

Daleraider — Mon, 01 Apr 2024 14:43:46 GMT

@TimmyBGood

Apologies for the while in postings, I had only gotten round to seeing this post after we had found the same issues happening again. The dish cable was not unplugged, and has stayed in the box while we were moving it. The only difference is that we've built a bed in the place of the satellite cable, so it may be a hassle trying to ensure that the cable has not gone loose, as we'd have to move everything out of that bed (we're hoping not to have to diassemble the bed just to fix one issue)