https://helpforum.sky.com/t5/Sky-Q/Non-delivery-of-Sky-Q-box-replacement/m-p/4589338#M636094 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2392313">@junglefacejake</a>&nbsp;</P> <P>You perhaps need to clarify the current position by calling Sky. It may have to be re-ordered. Also remember to remove the viewing card from the faulty box before it disappears into a DPD van.&nbsp;</P> Sat, 16 Mar 2024 15:12:17 GMT Daniel0210 2024-03-16T15:12:17Z https://helpforum.sky.com/t5/Sky-Q/Non-delivery-of-Sky-Q-box-replacement/m-p/4589293#M636090 I had to order a new Sky Q TVbox as my one stopped working. DPD did try to deliver today, unfortunately there was some confusion when my son answered the door. The parcel is now being returned to Sky. What should I do. I've tried virtual chat which was no help at all. Also left messages via FB but have not had a reply. Sat, 16 Mar 2024 14:34:51 GMT https://helpforum.sky.com/t5/Sky-Q/Non-delivery-of-Sky-Q-box-replacement/m-p/4589293#M636090 junglefacejake 2024-03-16T14:34:51Z https://helpforum.sky.com/t5/Sky-Q/Non-delivery-of-Sky-Q-box-replacement/m-p/4589338#M636094 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2392313">@junglefacejake</a>&nbsp;</P> <P>You perhaps need to clarify the current position by calling Sky. It may have to be re-ordered. Also remember to remove the viewing card from the faulty box before it disappears into a DPD van.&nbsp;</P> Sat, 16 Mar 2024 15:12:17 GMT https://helpforum.sky.com/t5/Sky-Q/Non-delivery-of-Sky-Q-box-replacement/m-p/4589338#M636094 Daniel0210 2024-03-16T15:12:17Z