topic Re: Speak to advisor in Sky Q

Speak to advisor

Gogsy123 — Sat, 16 Mar 2024 12:05:53 GMT

Can't change channel and adjust volume

Re: Speak to advisor

oldfella — Sat, 16 Mar 2024 12:12:31 GMT

@Gogsy123 wrote:

Can't change channel and adjust volume

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue,

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Speak to advisor

Gayle10 — Wed, 15 Jan 2025 12:09:59 GMT

I need to speak to an advisor on how to do that

Re: Speak to advisor

Daniel0210 — Wed, 15 Jan 2025 12:16:07 GMT

@Gayle10 wrote:

I need to speak to an advisor on how to do that

@Gayle10

How to do what? You've added to a thread made 10 months ago.