topic My viewing card is not working. It as not worked all wee it keeps telling me to put card in but is in Sky Q https://helpforum.sky.com/t5/Sky-Q/My-viewing-card-is-not-working-It-as-not-worked-all-wee-it-keeps-telling-me-to-put-card-in-but-is/m-p/4589187#M636063 <UL><LI>Simple. My viewing card is not working&nbsp;</LI></UL> Sat, 16 Mar 2024 11:58:51 GMT Raymondwilliam1 2024-03-16T11:58:51Z My viewing card is not working. It as not worked all wee it keeps telling me to put card in but is https://helpforum.sky.com/t5/Sky-Q/My-viewing-card-is-not-working-It-as-not-worked-all-wee-it-keeps-telling-me-to-put-card-in-but-is/m-p/4589187#M636063 <UL><LI>Simple. My viewing card is not working&nbsp;</LI></UL> Sat, 16 Mar 2024 11:58:51 GMT https://helpforum.sky.com/t5/Sky-Q/My-viewing-card-is-not-working-It-as-not-worked-all-wee-it-keeps-telling-me-to-put-card-in-but-is/m-p/4589187#M636063 Raymondwilliam1 2024-03-16T11:58:51Z Re: My viewing card is not working. It as not worked all wee it keeps telling me to put card in but https://helpforum.sky.com/t5/Sky-Q/My-viewing-card-is-not-working-It-as-not-worked-all-wee-it-keeps-telling-me-to-put-card-in-but-is/m-p/4589193#M636066 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3997612">@Raymondwilliam1</a>&nbsp;wrote:<BR /> <UL> <LI>Simple. My viewing card is not working&nbsp;</LI> </UL> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3997612">@Raymondwilliam1</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. <BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly <BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Sat, 16 Mar 2024 12:13:04 GMT https://helpforum.sky.com/t5/Sky-Q/My-viewing-card-is-not-working-It-as-not-worked-all-wee-it-keeps-telling-me-to-put-card-in-but-is/m-p/4589193#M636066 oldfella 2024-03-16T12:13:04Z