topic Re: Sky Q awful to use in Sky Q

Sky Q awful to use

Anonymous — Sat, 11 Mar 2023 11:35:19 GMT

Just wanted to say how disappointing we are with Sky Q...

It is awful to use when compared to the old Sky Plus. We were talked into swapping after moving house and really wish we hadn't.

It is so over complicated and very confusing even the remote is badly designed and awkward to use, really do your research before signing up sadly we are now tied into new contract.......realise sky plus is not available as new option but really wish we had kept our old box as long as we could...the only bonus is there is no need to wire between the additional boxes other than that is seem like a massive down grade..

Re: Sky Q awful to use

Daniel0210 — Sat, 11 Mar 2023 11:39:38 GMT

@Anonymous

Some customers do find it very different having had Sky+ but you'll get used to it. I've had Sky Q since November 2019 and wouldn't return to Sky+ under any circumstances.

Re: Sky Q awful to use

Ecosse — Sat, 11 Mar 2023 13:02:34 GMT

Hi @Anonymous I must admit, I was very underwhelmed when we swapped over a few years back from Sky+ HD to the Q system. The main push was F1 in UHD but the interface took a few weeks to get used to, not gonna lie, I was thinking of jacking it in in the beginning.

All I can say is, stick with it, it begins to make sense, and I'm no spring chicken here, I'm in my mid 50's but I am a bit of a tecky guy so just stuck at it until I'd worked out where on earth everything was "hidden".

Also, this forum, for me, was an absolute godsend. I came on here and asked a few questions and the replies were swift, numerous, and helpful. The more senior customers really are on a different level.

Remember, this forum is customer-driven, like yourself - I've gone from wondering if I'm ever going to get used to the Q system to advising others on ways to use it or understand blockages. (I hope).

Here's a handy Sky Q guide

Stick with it, you won't regret it.

Good luck.

Re: Sky Q awful to use

Anonymous — Sat, 11 Mar 2023 13:24:06 GMT

Thank you...yes I'm sure it will become clearer, just wishing we hadn't changed, loved sky plus it did everything we needed and was so user friendly.

Re: Sky Q awful to use

Ecosse — Sat, 11 Mar 2023 13:37:59 GMT

Any queries, just holler on here.

Re: Sky Q awful to use

pgxcg — Fri, 21 Jul 2023 22:35:26 GMT

We have had sky q for six months now and still hate it. So bad to use compared to sky plus ...over complicated and nothing seems to be an improvement , really disappointed, and the remote is awful to use, can't believe this is supposed to be an update.

Re: Sky Q awful to use

PandJ2020 — Sat, 22 Jul 2023 08:09:36 GMT

@pgxcg wrote:
and the remote is awful to use

For those nostaligic moments:

https://www.ebay.co.uk/itm/394752291960?var=0&mkevt=1&mkcid=1&mkrid=710-53481-19255-0

can't believe this is supposed to be an update.

There are many features the Q has the HD did not, UHD being the key one for me. HD boxes are dead, move on - you spend most of your time (I hope) watching programmes than navigating the UI.

Re: Sky Q awful to use

Mark39 — Sat, 22 Jul 2023 09:18:50 GMT

@PandJ2020 wrote:

.... you spend most of your time (I hope) watching programmes than navigating the UI.

Quite so, and it seems to be lost amongst those who moan about the user interface.

Re: Sky Q awful to use

Anonymous — Sat, 22 Jul 2023 15:29:10 GMT

@Anonymous

Reminders are missed from HD

This was a stupid omission

Re: Sky Q awful to use

PandJ2020 — Sat, 22 Jul 2023 15:47:07 GMT

@Anonymous wrote:
@Anonymous
Reminders are missed from HD
This was a stupid omission

Don't go there. They were never omitted.

Re: Sky Q awful to use

Anonymous — Sat, 22 Jul 2023 17:54:58 GMT

Another recent "upgrader" to Q. I HATE the menus!!!! Why can't we have flat menus without previews or pictures everywhere? It just slows down everything.

Managing your recordings is a mess.

With HD we had choices, Q we have none.

BTW: Anyone know how to choose "User defined" start time on a recording? Probably another useful feature they dropped....

We used

Re: Sky Q awful to use

SpennyUK71 — Sun, 23 Jul 2023 07:51:24 GMT

Both my wife and I find the user interface horrible to use, just seems to be over complicated. This on top of series links failing and trying to find the shows missed makes this platform frustrating to use.

Re: Sky Q awful to use

Anonymous — Sun, 23 Jul 2023 08:00:11 GMT

@PandJ2020

UHD is a total waste of time and money - what about the program content ?

Surely Sky should be spending OUR money on making/obtaining decent programs rather than trying to constantly get us to "upgrade" what is an adequate picture - to a (slightly) better picture quality..

When HD came out - I was of the opinion that the limiting factor was my eyes - rather than the feed

And now UHD ?

When will it stop ? UUUUHD?

Re: Sky Q awful to use

Mark39 — Sun, 23 Jul 2023 09:19:29 GMT

@Anonymous wrote:

@PandJ2020

UHD is a total waste of time and money - what about the program content ?

Surely Sky should be spending OUR money on making/obtaining decent programs rather than trying to constantly get us to "upgrade" what is an adequate picture - to a (slightly) better picture quality..

When HD came out - I was of the opinion that the limiting factor was my eyes - rather than the feed

And now UHD ?

When will it stop ? UUUUHD?

Sky are simply meeting consumer demand and maintaining their position amongst competitors who provide UHD content. Presumably those who subscribe sto UHD don't see it as a waste of money. Perhaps you're right that the limiting factor in your case is indeed your eyes. You wouldn't be alone - there have occasionally been posts from others who don't notice a difference between SD, HD and UHD content. 8k technology has already been developed.

Re: Sky Q awful to use

Q-tips — Sun, 23 Jul 2023 13:05:16 GMT

I can't get over the loss of reminders either. Sky's glib retort was that I wouldn't need reminders if I recorded everything I wanted to watch - but I'm not about to record 14 hours of live golf, 8 hours of live cricket or 4 hours of live horse racing that I want to bet on. I just want to be reminded when these programmes start.

Other than that, my FTTH hardwired Sky Q system has been plagued by video and audio glitches since day 1 and neither Sky's engineers or a new box have been able to cure it. My old Sky+ would occasionally fall over in torrential rain (which still happens with SkyQ) but never glitched otherwise.

However, the SkyQ Mini boxes are definitely worth having and the excessive choice of content available via SkyQ is sometimes a bonus.

UHD is overhyped and Sky's so-called "UHD" content is often not native but upscaled HD - especially on the sports channels. I see much better UHD delivered direct to my TV by iPlayer, Eurosport, Netflix and others.

I quite like the SkyQ remote now that I'm used to it - but I'm not fond of the designer who gave it a curved back so that you can't use it one-handed when it's sitting on the arm of a chair or on a table.

Re: Sky Q awful to use

HydroCarbon — Sun, 23 Jul 2023 19:27:21 GMT

I agree, I've had sky Q for a while and my observation is that it's a very pretty user interface, but it's also pretty useless as a user interface. 95% of the things I want are multiple menu clicks away which is just poor design. It's not intuitive, it's not simple, it's not quick, it's not natural to use. Whoever signed this design off needs a trip to the job center. The old HD+ interface was years ahead of sky Q. No amount of using it will change that observation. I expect no actual analysis of peoples use cases was done whatsoever, hence the poor experience, pretty, but pretty vacant/

Re: Sky Q awful to use

Skyqisawful — Sat, 05 Aug 2023 21:19:22 GMT

Another downvote for sky q. Horrible interface! Horrible navigation! Opening to the stupid Home page is infuriating. Everything you want to do involves multiple scrolling/ clicking manoeuvres. And have you tried to delete a recording? Don't bother looking for a handy delete button on the recording itself - oh no! Dig down and down again - and again...

It recommends programs I don't have access to because they're not in my subscription. Everything takes longer and is more complicated. With sky plus I could quickly flick through different channels and see what was coming up next, I could access my recordings with 2 presses of a button, easily look through them, and delete if I wanted. Now I have to go through the horrible "homepage" to do anything. The homepage should be live TV! I bitterly regret downgrading to sky q. We were considering whether to dump sky and this has made the decision an easy one.

Re: Sky Q awful to use

Daniel0210 — Sun, 06 Aug 2023 04:48:40 GMT

@Skyqisawful wrote:

We were considering whether to dump sky and this has made the decision an easy one.

@Skyqisawful

You haven't said how long ago you moved to Sky Q but be aware the latest T’s and C’s explicitly state you cannot cancel within a minimum term deal unless Sky agree to it. If they agree you’ll end up paying off the rest of the discounted term in one payment.

If Sky agree, don’t forget to keep you proof of posting indefinitely when you return the box(es). Return packaging will be sent out towards the end of any notice period.

Re: Sky Q awful to use

Chodley — Sun, 06 Aug 2023 06:38:14 GMT

The interface is a total dog's breakfast (albeit with some nice features like voice search and ffwd X minutes) but the idea that UHD isn't noticeably better is comical. Someone needs a bigger TV. (yes, some of the best streaming stuff is better still)

The suggestion that Reminders, where you have to be sat in front of the TV to even see them, is needed and an almost emotive topic in a world where everyone has a smartphone nearby just blows my mind.

Re: Sky Q awful to use

Laing1 — Sun, 06 Aug 2023 10:27:02 GMT

@Skyqisawful wrote:

Another downvote for sky q. Horrible interface! Horrible navigation! Opening to the stupid Home page is infuriating. Everything you want to do involves multiple scrolling/ clicking manoeuvres. And have you tried to delete a recording? Don't bother looking for a handy delete button on the recording itself - oh no! Dig down and down again - and again...

It recommends programs I don't have access to because they're not in my subscription. Everything takes longer and is more complicated. With sky plus I could quickly flick through different channels and see what was coming up next, I could access my recordings with 2 presses of a button, easily look through them, and delete if I wanted. Now I have to go through the horrible "homepage" to do anything. The homepage should be live TV! I bitterly regret downgrading to sky q. We were considering whether to dump sky and this has made the decision an easy one.

@Skyqisawful some people like it some people hate bit like marmite you do know you can access your recordings with 1 press pof a button. If you press the Sky logo on your remote (yes its a button) it takes you straight into recordings and a lot can be done by voice control