topic Re: Remote has suddenly stopped working tv in Sky Q

Remote has suddenly stopped working tv

Adam02x — Thu, 14 Mar 2024 17:46:09 GMT

Remote has been fine and all of a sudden its stopped turning volume up or down on TV or won't turn the TV on or off, have tried reseting the sky box and reconnecting the remote by pressing 7 and 9 then 1 & 3 but won't work,

Re: Remote has suddenly stopped working tv

caesarome — Thu, 14 Mar 2024 19:27:11 GMT

Is this Sky+ or Sky Q so this can be moved to the correct forum ?

Re: Remote has suddenly stopped working tv

Adam02x — Fri, 15 Mar 2024 00:24:14 GMT

It's skyq

Re: Remote has suddenly stopped working tv

Daniel0210 — Fri, 15 Mar 2024 06:35:23 GMT

@Adam02x wrote:

It's skyq

@Adam02x
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

Re: Remote has suddenly stopped working tv

Chodley — Fri, 15 Mar 2024 07:37:18 GMT

Presumably the TV remote still works so you know it's not a problem with the TV?